"Product never arrived - Awful"

Product never arrived. No emails replied. Think company gone bust

"AVOID THIS COMPANY"

AVOID THIS COMPANY. Its website allows you to buy products but they do not send and don't reply to emails. I think they have gone bust. Will be reporting to trading standards. Do

"DO NOT USE"

Never delivered, didn't reply to query, had to get a PayPal refund. USELESS COMPANY

"AVOID!!"

By the look of it they have gone out of business, no delivery of item bought, emails bounce back and both numbers no longer work. Have had to contact my bank to get my money back

"Expensive gimmick!"

Way too thick/high; experienced neck pain with this pillow. An expensive gimmick, don’t waste your money.

"Order never received, no contact options to get refund"

I placed an order for bamboo coffee cups 3 weeks ago; they are for a business event next week, so I'm very disappointed in the service as it's impacting me professionally. The money was taken immediately yet I have received no shipping information. In the FAQs a next day delivery service is stated to be used yet I have yet to receive either the product or any delivery update. There is no contact telephone number anywhere, despite stating on the website itself that you can go to contact page for email & phone numbers for immediate reply. I have submitted queries via their online feedback form and to their email address but have received no reply. I then received a trustpilot request to rate the product that I had never received.

There is also no contact number on their invoice, only a residential address. The company name listed on their invoice is listed as dissolved on companies house. All concerning! I will be chasing a refund now, disappointing service overall, avoid!!

"Order never arrived yet was charged."

Having sent an email stating that my order had not arrived, I was then sent this link to write a review, with no explanation as to the status of my order. I shall now need to chase a refund, however their communication is terrible. I should be awarding zero stars as a rating. Money taken, yet no order. Avoid!

"Ordered 14 days ago and no order has…"

Update 13.05. I tried to ring the phone number listed on the order and the line is not working. Is this company fake? I suggest you do not order.
Ordered 14 days ago and no order has turned up, no tracking details. I have sent 4 emails and not a single reply. Complete radio silence.

"Didn’t receive my order"

Didn’t receive my order, tried to contact but no reply. Very disappointed

"Delayed delivery"

Delayed delivery

There was a huge delay, after paying for my order, in getting it delivered. I did eventually receive an apology from the company and an explanation of what was going on, but only when I pushed for it directly. The product is great! But communication skills could be better...