"Combi Boiler malfunction."

I received a helpful and prompt response to my initial telephone call, the replacement part was fitted within a few days and no further problems were experienced.

"I had only been with this company 1…"

I had only been with this company 1 year. Firstly I called them out because I had a toilet cistern leak. The guy that came out said it couldn't be repaired but they would replace. I was surprised at this statement but he said someone would call me to arrange fitting. No one did so I had to phone them & I was told they don't replace which I accepted but the guy should never have promised that in the first place.
When my year was nearly up I realised I hadn't been contacted by them for my annual boiler service so I rang them and they said I should've contacted them but I quoted their Terms & Conditions which clearly states "When your annual service is due we will send you confirmation (via email or letter) or call you to arrange it". They kept on promising to call me back but never did it was always me contacting them. Eventually a guy phoned me with a day to service the boiler but needless to say he didn't turn up and there was no communication to say why. When I phoned them yet again they said I'd had my premium returned and the policy was cancelled but as I explained to them that was the automatic renewal premium for the second year, after I'd said I would definitely not renew after their appalling service in the first year and not even had the first years boiler service. I'm still trying to get that first years boiler service as they have broken all the rules of their own Terms & Conditions. The staff I've dealt with are rude and have no idea how to deal with customers. The company doesn't deserve to still be operating. I'm amazed they've got good reviews, not unless they're fake. If I could I wouldn't even give them 1 star they are worse than bad. They have got their premium under false pretences by giving the worst service I've ever experienced.
UPDATE:- Since this review I’ve had contact with Sedge who finally was able to achieve my boiler service and resulting repair albeit on two booking occasions no one contacted me or turned up.
Although this has now brought closure to the matter it doesn’t alter my zero rating of the company. However, thank you Sedge for your efforts which must have frustrated you at times too.

"No problems"

No problems, easy to deal with good customer service

"Very helpful engineers"

Very helpful engineers. Only glitch was that when I first reported the problem I was never asked where my dish was situated, so the engineer had to return with a long ladder.

"Guys who came to fix cooker"

Guys who came to fix cooker, we’re quick, polite and had the part needed delivered and fitted next day! 😊

"Good experience"

Good experience

"Very happywith the job they did"

Very happywith the job they did

"Terrible company"

Terrible company,

LOOK THROUGH THEIR POSITIVE REVIEWS....
SO MANY mr ..... ....... with only 1 review. Hmmmmm.

Anyway i had an issue with my tumble dryer in the summer of 2018 but i didn't call reactive for a while i was just drying my clothes outside but a few weeks later my washing machine also started giving me problems. So i called in October and booked a call for both machines. I had to keep calling them to chase things up after this, in total i must have called over 60 times. I got told they were going to order a part before the engineer came out. It took many many calls to reactive and i was very patient with them. After i eventually complained i finally got an engineer to come out and he looked at both machines..... at the end of January 2019. He fixed my dryer but said the washing machine needed a part. The engineer was great, i have no issues with them at all. After about another 15 calls chasing up they told me in February that they would have to replace the machine as they couldn't get the part. Again i had to call over 4-5 weeks to keep getting told they couldnt order me a washing machine because of a company merge blah blah excuse after excuse. The people who take the calls don't care about you or your family, they will tell you anything to get you off the phone. They dont care if you have young kids and have to go to laundrettes and spend money that i know damn well i won't get back off these people.

Overall i placed a call 6 months ago and they took till now to give me my money so i could go replace my washing machine.

AVOID THIS COMPANY IF YOU VALUE YOUR OWN HAPPYNESS

"Sky Cover"

I found staff always to be helpful and friendly.They solved any technical problems with my sky equipment quickly and efficiently.

"I have not been with this company very…"

I have not been with this company very long but their response to my joining was prompt