"Quick"

When I have had problem it has been dealt with quickly

"Very nice man came to service my boiler….I would recommend them"

Very nice man came to service my boiler .Very professional

"3 days wait for emergency"

Having been with Reactive since 2017, we made our first claim this year (2021). Reactive took 3 days to respond to a blocked sink emergency needed for a patient on home dialysis. Reactive tried to blame a shortage of plumbers. I asked for a refund of my annual cost and was offered 50% which I found unacceptable.

"First class company get a quote"

I have been with Reactive virtually from their conception. Both my fridge freezer and washing machine have quit this year. Reactive have replaced like for like with both with no hassle or queries. Their telephone staff are both polite and helpful. Their premiums are modest , I would class them as A* company and recommend them all the time. Get a quote I pay half the premium I was paying with a large well known competitor.

"Very helpful,efficient & professional advisor"

The advisor i spoke to was very helpful & efficient. He immediately contacted the service company to arrange an engineer to sort out the blocked drain. The engineer arrived within two and half hour & cleared the drain .

"Helpful Advisor"

I found your Helpdesk Advisor Oliwia Gajdek very helpful and patient with my enquiry today.

"I have just spoken to Olivia and she…"

I have just spoken to Olivia and she was very good,and efficient.
She was very helpful and has contacted the company that will need to come and sort out my machine , hopefully they will be as efficient as Olivia in sorting out my machine.

"Thanks Olivia for your great customer service"

I have dropped and broken a fridge drawer. I called up Reactive and within minutes they have ordered me a new one. Thank you!

"Niven was helpful"

Niven was helpful, polite and dealt with my issue efficiently.

"First class response."

This was the first time I have ever called Reactive concerning a claim. What a phenomenal response! Right from the first call handler everything went so smoothly and quickly.
My call went in 1300 hrs ish and by 1600 hrs my problem was sorted! Brilliant.
Clearly I'll be staying with them next year.