"Outrageous after charges. STING YOU."

The ordering of the car and delivery was very simple and straightforward. I have no issues with this part of the hire.

My issue if the hire is after dropping it back. Will take 16-17 working days to get my deposit back.
I drive the car 80 miles to the drop of location. The have been charged £75 because the car came back a bit dirty. Guess what - driving up the motorway will make the car dirty. If they picked the car up from me they’d have to clean it when they got back to their base.
There was a couple of marks around the handle on the driver side ( inside card) and a bit of dust on the centre console. Another £75 charge. Such a lineup spinner they’ve got going.

Don’t use them for this reason in my opinion.

From expo response -

No apology for the 16-17 working day refund of deposit.

Just because it’s in line with other people doesn’t make the charges ok.

Could I have a job to come and clean your cars if you charge that much?

£150 is still outrageous - I’d pay that if I was getting my Bentley cleaned. Not a Renault Zoe.

"OUTSTANDING CUSTOMER SERVICE & DORRSTEP DELIVERY"

So far so good - wow what service,

I have a ID5 on hire for 3 months while i test out how viable EV cars for disabled people... i cannot walk and i have fitted Lynx controls to the car for the duration of my hire.

They were in contact with me loads before the hire started, then texting and calling me a few hours before the delivery... they also called when they were 5 minutes away.

The delivery person gave me a full tour of the car as i said i have never used an EV before... they gave me every detail of the car spec I have always been a petrol head so i love car talk!, they explained the gears, the infotainment, the charging system, EV apps, EV charging, EV batteries, ... they went into every detail to ensure i was happy with the car.

Then before they left they moved the car around so that i could charge it up straight away.

I had my disabled controls fitted the following day so i could drive it ... and everything they explained was to that exact detail of the car.

im a couple of weeks in ... and done about 200 / 300 miles as i am a hybred worker and i am completely sold on getting a full EV for my next car at the moment,

"Within a few days, I had a Cupra Born on the driveway"

I search all over to find a short term EV rental, no luck. Then I visited the Fully Charged Show in Harrogate, met the EZOO team and within a couple of days (!) I had a Cupra Born on the driveway.

The signup process was straightforwards, the customer service great and they really went above and beyond to get the car at such short notice.

I'll be renting again.

"TERRIBLE SMELL"

Delivery was fine. I thought the presentation of the car could have been better. Valeting was a bit patchy and the SMELL was terrible. It seems to have been due to a cardboard hanger from the valeting company which I eventually found. WHY DO THEY DO THIS? VERY DOWN MARKET. I recommend they consult a "Nose" as used by the perfume industry.

The "Frunk" was not cleaned at all. Full of mud and an old charging cable with a very tatty zip case.

"Straightforward and great experience"

Ross made the arrangements all straightforward and completed in the week. He easily resolved some small technical issues with bank checks.
Sukhi delivered the car and was both professional and a good guide in the relevant information.

"Outstanding from start to Finnish"

Outstanding from start to Finnish

Ross from first contact has been a star his knowledge of the industry is brilliant

I swapped cars and even got a little package delivered from Ezoo with the bits I left in the old car , little parts of customer service like this goes above and beyond

Five star

"Honestly really really great customer…"

Honestly really really great customer service, kept me updated and well ensured after my accident.

I’ve been a customer for more than 3 months now must say, Ross has been really helpful with getting my Cupra sorted and relaying information back to me.
10/10 would recommend

"I hired an electric car from Ezoo…"

I hıred an electric car from Ezoo 2 days ago, the process is smooth and people are friendly. The price includes everthing, the car is almost new, under 2000 miles. It was delivered to my location.

So far so good, I plan to have the car 3 months and will update this review if necessary.

"Great Experience"

Good level of customer service and delivery was excellent, easy & modern process

"EXCELLENT CUSTOMER SERVICE"

EXCELLENT CUSTOMER SERVICE. I was very impressed with how Ross and the team helped me secure a car in an expeditious fashion whilst my car was in the garage, they helped me get back on the road in no time.
Would definitely recommend to family and friends and will contiue to use Ezoo in the foreseeable future.