"Many thanks to Arthur who helps me…"

Many thanks to Arthur who helped me unravel a rather complicated package of policies (cancellation of parts, and renewals, then guidance for next steps) very helpful.
Very happy with the level of service, website, and products.

"Last minute changes dealt with efficiently"

Phoned JL to make a last minute change to the policy, Arthur dealt with it immediately by phone and followed up with an email with all the information - and the property is now covered differently in two days' time. Helpful, clear and efficient. Thanks!

"Totally inconsistent approach"

Totally inconsistent – they said that due to underwriting criteria change they could not renew the landlord insurance on my UK property because I lived abroad, whilst they had no problems in renewing the landlord policy on my other UK property with them knowing that I lived abroad….

"I hope any claims experience will be…"

I hope any claims experience will be better than the signing up experience. I went all through the process to payment and you INSISTED I fill in the box to say what relationship I was to the insured! I am the insured, but nothing would work (and your so-called "LIVE CHAT" that is unmanned and therefore not live also availed me nothing) until I put in the word "wife"! Why do I have to call myself someone's wife? I am the insured! Bonkers.

"Easy, helpful and comprehensive"

Very helpful in a telephone conversation. Very simple to navigate the website. Comprehensive cover from the policy. Very easy to set up the insurance.

"Phoned to enquire about insurance for…"

Phoned to enquire about insurance for my rental property. The person I spoke to was really helpful and informative. Thank you.

"Good, but slipping a bit."

Have used Just Landlords for many years. It's still good value for money, but quality has slipped since the takeover by Gallagher. You can no longer renew a policy over the phone (why ever not??), and the website needs redesigning: there is no prominent "Pay now" button. Also, the address for the property you're renewing does not appear on the first page; you have to hunt for it – a bit annoying if you have more than one property.

"thought I'd avoided this lot"

thought I'd avoided this lot, but no, I give up and will continue to search for 'cheaper' quotes. This lot replaced rentguard which charged £100/year since 2007 then upped the pricing to 250, so i fell into this lot. still looking...............

"Excellent"

Excellent helpful staff. Easy to pay. Fast responses. Happy to deal with your company.

"Easy user friendly service"

Easy user friendly service, thank you.