"Swift response, my question answered!"

I got through on the phone line very quickly, had a question which Alex was able to answer with ease, and I felt reassured that I had got the info I was looking for.
All good!

"Prompt response to my query"

Prompt response to my query

"Alex was helpful and explained the d/d…"

Alex was helpful and explained the d/d system

"Alex was pleasant and helpful on the…"

Alex was pleasant and helpful on the phone. The only negative was in the paperwork of the renewal email, which did not make it clear the best way to pay, it simply said, please contact...

"Helpful supportive service agent"

Helpful supportive service agent

"Straightforward answer"

Straightforward answer

"The phone was answered within one ring"

The phone was answered within one ring, the request was actioned by the same person and completed within several minutes. all perfectly clear. How refreshing.

"A prompt and helpful response"

I spoke with Alex today who was extremely helpful. He double checked some information for us and responded promptly to our enquiry.

"Andrea,who has helped me previously"

Andrea,who has helped me previously, is very professional and efficient. I like that she remembers me even though she must deal with 100s of customers every week. She is also very knowledgeable

"Happy customer"

Andrea (customer help) was polite, easy to understand, listened well, didn't prattle on unnecessarily, and resolved my queries quickly and effectively.