"Very bad experience"

Having had a fairly serious domestic accident requiring 6 days of hospitalization, I sent all the necessary documents to my agent in Koh Samui, who forwarded them to the head office.
Neither my agent nor I have received any response from the insurer.
We have written several emails, and the company remains unanswered.
I feel like I'll never see my money back.
Remember to find out about the seriousness before you start, too late for me. As soon as I receive the reimbursement of the care and hospitalization costs (if any) , I will cancel my contract

"Ignore the 5* reviews"

A brief check identified 6 of these 5* reviews are from officers or associates of WrLife, specifically,

Manuel Ollivier was an insurance broker with WrLife & had the logo on his business card
Thibault Chambert is an employee of WrLife in Chiang Mai
Mark Levitan is a local rep of WrLife in Thailand
Leon McCall, COO of Abbey Lifestyle, who sell WrLife policies.
Rudolf Van Der Lubben is on WrLife's German webpage
Patrick Lorentz is the CEO of WrLife

Together with Patrick Lorentz calling all the bad reviewers liars, should tell you all you need to know about integrity of all of those associated with WrLife.

Check out the underwriter…

Additionally, Stephen George has an advert on his facebook page for WrLife, it could be innocent...

"Small experience report on WR Life"

Small experience report on WR Life, of course defused, since you can be accused of defamation in Thailand. This report contains only the facts and I deliberately do not write negatively about this insurance (see reason below). By the way, I have 2 more people, alone in my circle of acquaintances, who can report similarly.
I had hip surgery in May 2024, which I paid for and subsequently submitted the costs to WR Life for payment. Of course, I got a rejection at first. I then wrote a reply that substantiates my claim, to which I have not received an answer to this day, despite many memories (I am now wondering whether this is a method to simply ignore the customer in the case of justified claims).
The only communication was between me and Mr. Patrick Lorenz (as far as I know, CEO of WR Life in Thailand), who has repeatedly instructed the Claim department to which I have addressed my claims to respond to me.
To my last reminder from 24.09.2024, in which I asked for an answer or payment by 27.09.2024 (otherwise I will post my experience on FB and Google), I received the following answer from H. Patrick Lorenz:
And our lawyers will put you on criminal court in Thailand for defamation then
My answer to H. Patrick Lorenz
For your Information, i will only post the story. Not more, not less. I'm looking forward to hear from your lawyers. By the way, you will also find your Treat on Facebook
His answer
So we will pass to our lawyers.
Now everyone can think about this insurance (if it is one at all)

"Unseriöses Unternehmen"

Unseriöses Unternehmen, Finger weg!
Unprofessionelle Mitarbeiter in Thailand, die keine Ahnung haben, was DD ist ( Differentialdiagnostik ).
Die DD wurde dann von WRLife als Vorerkrankung bewertet und damit ausgeschlossen.
Antworten auch auf Beschwerde einfach nicht.

"Meine Frau wartet als Vermittler nun…"

Meine Frau wartet als Vermittler nun schon 10 Monate auf Provisionen im hohen 4 stelligen € Bereich. Keine Chance, die haben keinen Gerichtsstand und die Post an die thailändische Anschrift kommt ungeöffnet zurück. Auch im Schadensfall einfach eine Vollkatastrophe. Absolut Finger weg als Kunde und als Vermittler.

"Any excuse not to pay"

Following some tests and symptoms which showed i had Kidney disease, a doctor referred me to a specialist to assess extent of disease and treatment. WRlife rejected claim saying it was just a check-up, no treatment, because the doctor did not prescribe medication but decided to initially treat the disease with severe diet control to see if that controlled progress of the disease. They will look for way out of reimbursing you.

"Not a serious company"

Under threat of a criminal defamation lawsuit, despite the company apologizing and acknowledging the issue, we are removing our text

"How do you even buy a policy?"

Well, I've been trying to buy a WRlife policy for many months but noone seems to want to sell one to me. I filled in the forms, sent off, no response. Followed that up with a couple of emails, they were ignored too. After 3 MONTHS someone called me out of the blue on a Tuesday and said he would call me back by the end of the week (no idea why we couldn't do it in that call?), but he never called back either. I'm wondering are they full and don't want new business? (I'm in Thailand)

So WRLife have just responded and called me a liar!! Why would I make it up - if WRLife would like the DATED copies of my email I will send it to them. Or you could resend me the replies that you never sent me! THREE times I have contacted you through your own website and THREE times you have not responded. So who called me? Why didn't they call back? However your arrogance has simply ensured I will buy my health insurance somewhere else. If you are calling future customers liars and talking to them in an impolite manner, I can only assume you would be an absolute nightmare to deal with if a real claim ever arose! Thanks for the warning!

Further Update - guess what - another person phoned me a few weeks ago and I told him someone else called me before but not followed it up, he apologised and said he would get back to me (again no idea why we can't do business over the phone) but that it would be better to meet up. OK fine I said we'll grab a coffee! Guess what? Now he's not got back to me !!!!! ridiculous. You really need to get another rep in the SE Asia area cos the one you've got keeps slipping into a coma!

"i'm enrolled with Medical insurance…"

in Cambodia, i'm enrolled with Medical insurance with them for years and every year i do have some claim when i'm sick because i work too much. and the claim is very simple, i just submit all documents from hospital and clinic to them. it is better than my old enrollment with FORTE Insurance and AIA Insurance which support only some hospital in my local.

"This company are nothing but liars "

This company are nothing but liars . To say on here that my brother didn’t have the correct medical cover just shows how much they lie . I have the policy here in front of me and he did take out the correct cover. Wrlife saying it was the wrong cover makes my blood boil I hate Liars. This company should make its mind up why they didn’t cover him as they are using two different excuses. They told me he wasn’t covered because of pre existing and now the other excuse is that he had the wrong insurance saying he took out a travel insurance which is complete lies.
So basically your not insured if you get seriously ill or in my brothers case Wayne Cooper passed away from an illness that he wasn’t aware he had and never complained or visited a doctor about . How is that pre existing if you had no symptoms.
This has been a very upsetting time for us as a family and I just wanted to share our terrible traumatic experience and to warn others about using this company. This company advertises itself as this great insurance that covers you for everything with its bogus English address which then makes you feel you can trust them be warned go elsewhere. I’m so sad that my poor brother got treated this way which makes our grief even harder. He trusted this company. Just not fair .