"Excellent insurance service,"

I am happy with WrLife, its reasonable rate, and quick response. I have been with this insurance for 2 years with no claims and I had no price increase.

Thanks!

"Guter Service"

Wir wurden sehr gut beraten und uns wurde vorzüglich geholfen. Im September hatte ich einen Arzt besuch. Ich habe es Matthias Klus gemeldet, er hat mir sofort alles erledigt. Nach 10 Tagen wurde mir das Geld zurück erstattet. Perfekter Service bis anhin, danke!

"Schnelle Erstattung"

Nach meinem Spitalbesuch wegen einer Verletzung wurde mir der Betrag innerhalb von 10 Tagen zurückerstattet. Die deutschsprachige Unterstützung war sehr hilfreich und unkompliziert.

"Terrible customer service"

Firstly, when my card expired, there turned out to be no proper way to update my payment details. The link they send in the message about the unsuccessful payment leads to the website’s homepage. And even on the personal account's page you can only change your email and log out, nothing else. Overall the page looks like from 1980s.
Secondly, when I asked them for help, the support offered me to fill the .pdf form with ALL my new card details (name, number, expiry date and CVV) and send them back, so they can update my payment details manually. Never met such a request from any service in my entire life!
After I refused and asked them for other options, one of the stuff managed to provide me with the link of an e-invoice to pay. It turned out to be a recurrent payment, which is fine with me, but they didn’t tell me that and I had to ask them about how to pay next month.
And finally, I had to ask them about everything many times and they don’t answer my questions properly. Like last time, I needed to change my card again but a week after a successful charge from my new card, I received a notification about an unsuccessful charge from my old one. When I asked them about the situation and if my insurance is active, they just answered “Please, pay this link…” I've sent them many letters with many question about what is going on with my coverage, if it was terminated, if it will be a waiting period because of this, if the upcoming month counted as covered (since we pay in advance). They only say "No", "Look by yourself attached" and provided me with the screenshot with all my payments list.
Luckily, I didn’t happen to use their service for real case. I sincerely don’t trust them in managing any issues.

"will not pay to you"

i used wrlife from nov 2022 for 7 months. plan serenity 100k$ with outpatient(8k$/year) for adult+children

for small stuff like children flue - they cover your expenses after visit of doctor (~no more than 5k thb, we had 2 visits for winter time - both time it was, luckily otitis, not something serious like covid/dengue)

But if you go to doctor with bad symptoms, and he will tell you to do blood test and something will found (lack of vitamines, anemia) - they will decline it and will say that it is planned checkup. So you need wait until fill eveb worse, or maybe almost die, to be able use their outpatient "protect". but still, they can say that you had preconditions or planned it :-D

In total they don't cover for around 50k thb for 3 cases, which i payed by myself.

Also, when i had crisis situation (40c temperature) - i tried to call to hotline, it takes about 10 minutes to get a person speaking only thai (bad english), after that sending me to english speaking, which sayd "just go to closest government clinic and after that send us a bill" - i finally decide to stop using it.

"Medical Insurance …"

I z do was researching buying medical insurance for my husband and thank goodness I ran across a couple of negative reviews here on TrustPilot. Just like one person wrote, you need to be quite careful if you are thinking of buyinig from WrLife because they have lots of different exclusions and caveats, so you will be lucky if they pay for 50% of what the value of the policy is meant to be. Also, they do not have a registered office in Thailand.

"I find this company to be dishonest"

I find this company to be dishonest in a number of different ways. They conduct business in Thailand yet they are not a registered company in Thailand, and thus cannot be regulated by the Thai government.

I bought a policy from them which was meant to reimburse me up to $80,000 a year. I got cancer, and long story short they only reimbursed me $11,000 and refused to pay more because of the MANY restrictions the policy had. I bought an $80,000 policy and not a larger one, because I researched and knew that $80,000 would be more than enough to cover any major illness in Thailand.

I believe that they are quite aware of the fact that they are cheating most, if not all of their clients.

"Just got my coverage agent out of…"

Just got my coverage agent out of Thailand was very helpful. Always answers the phone I have the health insurance with direct pay to in.network hospitals in the Philippines. I havent been sick yet so Ill get back a review when and if that happens
But its affordable $149 a month for 12 months

"Easy application and low cost comprehensive Health Cover"

Fast and easy application, but mainly far cheaper than most other Insurers in Thailand.

I was referred by a few friends, they had claims which were paid instantly to the Hospital, I believe there are over 25 Hospitals on the network in Thailand.

Customer service was great and highly recommended.

"easy and uncomplicated"

The refund of our hospital bill was fast and easy. Just send the bill together with all receipts and the medical report to WrLife.
We claimed a bill in PHP and the refund we asked in EURO. Also that was no problem.
I can recommand WrLife!