"😁😁😁"

The quality of the items is honestly just crap, I do like the masks there though.

"NEGATIVE STARS"

Wanted to give negative stars!!! Ordered several items since October and now it is 3 months after and another year, and have not received ANYTHING!!! Heard back from Annie Chung on Dec promising merchandise will arrive, but almost another month after and still no merchandise! Do not need merchandise anymore since BTS concert and Christmas is over!!!

"Great Purchase"

I was really worried after I made the purchase because I didn't read the reviews but once I did I got nervous. I ordered my chimmy on Nov 29th and received it on Dec 16th. It looks just like the picture and the seller kept me updated and responded really fast! I don't know if I will order from here again but I'm happy it came. A little loose thread but nothing major. Thank you!

"NEVER SHOP HERE. POOR CUSTOMER SERVICE."

I placed an order for pyjamas for a friends birthday present over two months ago and have still not received them or any shipping updates whatsoever. i have emailed the company multiple times but get the same response. i have been demanding a full refund but have still received nothing from this. i am resulting to writing a negative review of my experience and highly recommend NOT ever shopping from gotamochi. poor customer service, poor absolutely everything i am extremely dissatisfied with this company. never ever ordering from here again. total scam.

"I ordered a phone case in October for…"

I ordered a phone case in October for delivery in the UK, still have not received it and now we are in November
I have sent 5 emails and no reply from then will never order from them again

"poor quality clothing and scam like…"

poor quality clothing and scam like customer service

"Reasonable shipping time, low quality product"

My daughter ordered a K-Pop printed hoodie and I never considered it wouldn't be a legitimate website. After she never received a shipment notification, we looked up information about the company and saw many unsatisfied customers. We were worried she had lost her money. But just under 4 weeks from the order date the item arrived (WA state, US). There was no shipment email or tracking provided, and to my mind it is a cheap polyester hoodie, but she is satisfied. We have had one of the exact same kind of fabric from a beach tourist shop a few years ago. It is shiny where the design was applied, and I hated it because from the first wash it was pilly, stained easily and I did not like the synthetic fabric feel. I prefer good quality items. But she did receive her order so we are satisfied.

"I’d give them negative stars if I…"

I’d give them negative stars if I could. Ordered over $200 from them back the first of July. Nothing. We have tried to get their help. Nothing but runarounds. Our post office has tried to help. But these items have been “in transit” for over 2 months. I could have gone to the moon and back by now. We are filing with our credit card. Luckily we have pay back. Then they go after them. Not sure it will help. They need to be investigated in their country. They are serious scammers.

"Just don't"

Please do not fall for this website and make the BIGGEST mistake that i've made 6 months ago, and the same as other people as well. I'ved ordered Glowing Cat Ear headphones back in January 13th, and I've been waited for 3 in half months and still did not receive them, and I've been emailing them for 5 times and still did not received a response from them, they said they will respond back to people's emails within 2 days {24-48 hours} but still heard nothing from them again after 1 week later, the shipping takes forever to arrive and all of my emails are left behind unresponsive with no response, and no refund. Their website looks so professional and I should know the prices are good to be true. My fault for not double checking the reviews first before ordering anything, but anyways Gotamochi is a scam website BEWARE!! AND DO NOT BUY ANYTHING FROM THEIR WEBSITE.

"Horrible service, no refund, ghosting"

Ordered an item from them. Shipping was taking forever (tracking provided but item never even received at the drop-off spot). Months went by and I asked them for information, to which they said they will double check, then no response. Month later I inquired again and currently my multiple messages are left unresponsive with no refund. Do not buy from them.

EDIT: Please go through more than the first page of reviews and you'll see a majority of the reviews are negative. Wish I looked further originally.