"Don’t ever buy from gotamochi"

Don’t ever buy from gotamochi, I bought an item that has been over a month now, never received it yet, I tried to contact them, but they were irresponsive

"This IS one of the worst retail online…"

This IS one of the worst retail online stores I have ever ordered from. I placed my order back in January 2021 of this year. I haven't received my order. All I wanted was that Hootie that was on sale for $25. When I first saw it, I thought this was too good to be true. I guess it was too good to he true, because I never received the Hootie. SCAM. I want my money back. GOTAMOCHI received an "F" in the BBB ranking. Thank you. Bad Business.

"Horrible Customer Service and an absolute scam"

April 27, 2020, I ordered 4 pairs of fleece thigh socks and I never got a tracking number from this "Annie Chung" person. I sent countless emails trying to get a response and I never did. Horrible shop, scammed me out of $40 and I still haven't received my order or any updates about it and it's May 8, 2021.

"Item never received"

I order a BTS sweatshirt in June 2020. I never received a tracking number nor a shipment notice. At first I got responses to my emails saying "it had been forwarded to logistics". Again, no tracking received so I sent more emails which were all ignored. To this day I have received nothing.

"Unresponsive to Refund Request for Undelivered Order"

I have made an order to Gotamochi Kawaii Shop for almost USD 210 and paid last October 25, 2020. At first the seller "Annie Chung" is very responsive to my email and even provided me with 3 tracking numbers for my order. She explained that she divided it to avoid me being charge for tax which I do appreciate. Have been waiting for so long and been tracking the package and to my dismay, it was returned to the seller this January 2021 (as per the last tracking update). I message the seller and told her in my email that the package was returned to them and that if they cannot send it to me then I request a refund. Then they stop responding to my emails until now I am still waiting. I hate to say this but they are just bunches of scammers out there. Unfortunately, it was very late until I saw the negative reviews about Gotamochi Kawaii Shop. The sad thing is that the items are not only mine but for my officemates also.

"Avoid"

Same as all the other reviews. At least got some goods but they were not what I ordered. No comms. No refund, no replacements.

"I ordered from here November 26th and…"

I ordered from here November 26th and still haven’t received anything not a tracking number NOTHING, ITS BEEN ALMOST 4 MONTHS. I emailed them 3 times and no response, better save your money and order somewhere else

"Unauthorized charges and not authentic merchandise."

My order was wrong and they have not gotten back to me about it even though they say 1 business day. Then, their merchandise is not authentic and not good quality like they say. They also were making unauthorized purchases from my card that I had no idea about. DO NOT ORDER FROM HERE.

"Total Scam Do NOT bother"

I ordered a couple of items, a few months ago. I did not receive any of my items to this day. There is no legit customer service number either. VERY disappointing.

"I ordered over a month ago and no shipping notice"

I ordered over a month ago. I never got any email or shipping confirmation. After ignoring my first email, I finally got a response that my items would ship within 1-2 days and I would receive a shipping notice...which never came. My 3rd email was once again ignored. I will be reporting this as a fraudulent charge on my credit card.