"The product received was exactly as it…"

The product received was exactly as it was listed. It fit perfectly. Shipping was expediate. I wouldn't hesitate to purchase from you again (and probably will).

"Seemless easy transaction"

Seemless easy transaction. Considering it was being shipping to USA I was a bit hesitant at first. Fast shipping with tracking, I'm very happy and will look forward to buying from again.

"Product is in good condition as…"

Product is in good condition as described. Delivered on schedule! Great experience! Thank you!

"The customer service was great"

The customer service was great. Speedy response to my questions .

"Good quality equipment easy to navigate…"

Good quality equipment easy to navigate web site

"Great to deal with"

Great prices, fast shipping and knowledgeable staff make ordering a breeze. I ordered on a Sunday and had the scope Wednesday -- from Slovenia all the way to the US.

"Good feedback and fast reply time just…"

Good feedback and fast reply time just takes just taking way longer to ship than I exspected

"great follow through answering questions and finding product for me"

very good customer service helped a great deal. Top Company

"Placed an order 18 days ago.... nothing"

Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK.

Update
I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.

Thank you for your kind offer, regards making amends, but this is mute as you are having difficulties shipping to the UK, so I am not sure how I could avail of this offer.

"Commendably efficient"

Commendably efficient, excellent product, and the transactional aspects were made easy for the customer. I have already placed another order.