"Over promising under delivering is best…"

Over promising under delivering is best way to sum it up, my new van eventually turned up, only 3 months later than promised (so missing out on 130% tax advantages) and to say absolutely filthy under statement, everything gets blamed on manufacturer no one willing to accept responsibility! I have found them very difficult to deal with never again!! Avoid at all cost, tell you they have van but I have since learned they are a broker so guessing they have zero stock!! Be very careful with this company, never again for me!!

"Excellent company …"

What can I say … that was the easiest purchase of a commercial vehicle I have ever made. All of the staff were very professional and very helpful. I had a brand new vehicle £4k cheaper than anywhere else and delivered within two weeks. Excellent company.
Thank you to Mike and Emily for all of your help 🤗

"Faultless"

Good advice on what van could be realistically obtained on time, good communication throughout the process and short telephone pickup times. They made a change when I had a concern about one item and the whole process went faultlessly. I'm delighted with my new van and highly recommend Vanzone.

"Good to deal with"

Did what they said they would throughout and the van was delivered on time. The contact was well-managed and the whole event stress free. recommended

"Absolutely faultless from start to…"

Absolutely faultless from start to finish, treated like a human being not a number, family run and a family feel, don't go any further for your new van or motor

Putting the smile back into buying a vehicle 😍

"Communication on every aspect of the…"

Communication on every aspect of the purchase, always updated even if there is not much to discuss. The digital ordering system is simple to use and takes very little time.

"AVOID AVOID AVOID !!"

Daring to write a 1* Review will get you on the naughty list, they get it removed by Trustpilot.

Truth hurts doesn't it so let start my review again

1* is far to generous, if there was a minus options I would use it!

What went wrong, well what went right. Promised the van was in stock by the sales team in the December of 2021. Don't receive van until end of February 2022. When the van arrives the delivery driver throws the keys at us and leaves, no handover. Vehicle once inspected by us has faults. Oil leak, screw through the arch and the sensors are showing a fault. Once we speak to the "customer service team" (if you can call them that) at Vanzone she says we need to call warranty. Brand new van why is it delivered faulty? When we call the warranty we are told van is too new and they don't cover us?! Back to Vanzone "customer service team" and their "excellently crap" customer service skills. Finally vehicle is seen by a garage, no courtesy vehicle provided. I am self employed, this is my business! Vanzone do not care! Don't waste your money here!

How can you improve - Commit to your promises, resolve the issues raised to you. Have a service level agreement of response. When you say you will call back attention do. Customer Service team pay attention when you say your going to do something, do it!

Resolve my issue!

Now seeking legal advice as they are a sham!

Van still faulty! If you actually want to go to work don't buy a van from Vanzone as it will spend 90% of the year in the garage or on the drive faulty!

Fully recommend buying a van from anywhere else. I now have a lovely MAN Van. 10/10 and 5*'s for my new supplier.

"Finance lease through Vanzone"

UK based sales and customer service centre. Always answered swiftly, always positive, clear and honest information given and very nice people to deal with. Mike, Christina and Emily deserve a mention.

"Cannot fault Vanzone"

Cannot fault Vanzone, smooth and efficient process from start to finish. Brand new van arrived as described and communication was spot on all through. Thank you!

"Clear and professional from start to…"

Clear and professional from start to finish , we will be purchasing from Vanzone again.