"Waiting since September for Faceplate"

I’ve ordered an ILumoS triple modular socket in August 2021 on behalf of my customer, I was advised that the actual faceplate is out of stock and should arrive within 2/3weeks. A month went by and apparently thier container was stuck in Netherlands. Another Month went by and it was still not here and again and again. Asked in January 2022 was told February it’ll be here. Nothing. Was then told End of March, then end of April. Last message 09/05/22 “This will be in stock in 2 weeks” I messaged them 3 weeks later no reply, messaged last week no reply. Surely it should be in your interest to update your customer on the status of this. Also asked for a refund, didn’t recieve it.
Will never ever use this company.
Not sure on other products but you can find all of them on AliExpress, unfortunately I can’t find the triple socket plate in the colour that I need. I’m giving them
A week to get back to me with an update.

"I must congratulate Hartington Heath …"

I must congratulate Hartington Heath for there excellent service and back up, we purchased a product that let us down a couple of times and Hartington Heath with no hesitation replaced the item with a satisfactory replacement, I can not thank them enough for there support and service. Good to know there are still some Companies out there that still believe in service and support. Thank You. Ron .

"Amazing customer service."

Unfortunately there was a little miscommunication when I ordered the neon led strip which blew up the wifi led controller.
Luckily their customer service is amazing. They are really helpful and friendly. Everything has been solved quickly. Definitely recommend this company.

"Touch Dimmer Switch"

Order processed and received on time, product installed but ensure you read the instructions carefully. It is not like a standard switch. There is a back-plate which needs to be fixed to the socket box first, leaving enough space for the front plate to be clicked into place.
Very nice product, the blue light makes the switch very easy to find in a dark room.

"One year on.... love my switch!"

Bought a triple switch with remote a year ago and it has been brilliant. Clear led circles round the touch area and effective remote control.
Was delivered promptly and if I ever need a similar unit I would definitely return. Excellent!

"Excellent customer service"

Excellent customer service, super helpful team and we really love our sign!!!

"Bought an item that was 'IN STOCK' on…"

Bought an item that was 'IN STOCK' on the website 18.02.2022. Received a dispatch notification 18.02.22 and a few days later (22.02.2022) a call to say that these items actually were not in stock at all and were on back order until Mid-March. I chased on 08.03.22 to make sure these were still on track and was told it was still mid-march or possible the end of March now. Chased again today 04.04.22 after no call or any sort of customer service on this only to be told someone would pop to the warehouse and check and get back to me. Called again hours later after no call back, waited on hold for almost 25 minutes to be told that these now won't be int stock until the end of May.

"Very good customer service"

Very good customer service, easy to navigate website. Stock availability on the website is additional help. Quick dispatch and fast delivery. It was pure pleasure to do business with Hartington Heath. I strongly recommend them!

"Very pleased with led lights and service"

Very pleased with led lights and service

"Excellent Customer Service"

Excellent Customer Service, top quality products