"So happy "

The trainers were very knowledgable and professional. The training was a good experience getting to work with a team and carry out live operations. It also provided days like combat, firearms and driving day.

"Great challenge!"

I Loved the professional and serious way they brought the course, everyday was a busy day with a lot of work, as i would expect from a course like these, the training was very clear, and the exercises were very insightfull and a big learning curve, I've loved this course and it was a very great challenge!

"The people who provide the training…"

The people who provide the training have a lot of experience and it is very educational.
It is very clear what they say even though English is not my native language.
We did exercices as they would be in real life with real clients.
I am happy that a have chosen for Phoenix close protection course.
Thank you

"I can see why they're 'world leaders'."

I've just finished the October installment of Phoenix's CPO course. I found the entirety of the course to be satisfying imersive. This is definitely not 'death by PowerPoint' training. The two main tutors Jaye and Lance managed to truly learn and understand all of us as pupils. They knew exactly how to test, push and get the very best out of us, so that we can take as much away from our experience as possible. Will the pleathura of their knowledge and time served in the industry, the whole Phoenix team showed a professional and polished structure to their teachings. Even if you decided not to pursue a job in the industry, the skills gained from this course will help monumentaly in everyday life. From conflict management to coping with perception and perspective.
Everyone in the group worked together really well, and thoroughly enjoyed the 21 days. The highlights for myself would be the driving day, and the live operations that were carried out in, and around Birmingham.
I would definitely recommend staying at their appointed accommodation/hotel. This is due to everyone being in the same place to complete the tasks set as a group. The people who stayed at a different location seemed to be at a disadvantage due to more travel times. If you're trying to decide whether or not to enrole on this course. Get on it, you won't regret it!

"Save your money "

I recently attended the Phoenix HQ training academy for my Level Three Close Protection qualification, and I am extremely dissatisfied with the experience. While some instructors are knowledgeable and have a clear wealth of experience between the two of them, the inconsistency in their messaging was frustrating and created significant confusion. It felt as though we were being taught conflicting information, which severely impacted our learning.

The instructors often failed to adapt their teaching methods to accommodate different learning styles, which left many of us feeling lost and unsupported. Instead of fostering an inclusive environment, and at times the rigid approach to training felt dismissive of individual needs.

Additionally, the instructors often came across as rude and aggressive, which only added to the uncomfortable atmosphere. The training days were excessively long, with barely any time for breaks. This made it nearly impossible to stay focused and engaged.

While there are deadlines for assignments, the academy does not hold itself accountable to these timelines, causing further frustration and increases unnecessary stresses to the students such as myself. To make matters worse, I discovered that the qualifications offered—aside from the ECFAAW and the Level Three CP qualification—are not recognised at all, which feels like a significant waste of time and money.

Overall, I expected a much more supportive learning environment. Unfortunately, my experience at Phoenix HQ was far from that, and I would not recommend this academy to anyone seeking quality training.

"The course is very intens you have to…"

The course is very intens you have to be switched on and ready to learn everyday. You will not be the same person you were when you started the course. In the short amount of time you are on the course you will learn how to be one of the best CP operatives in the country. Jay and Lance who run the course are a mountain of knowledge and they give you as much as they can while you are with them.they are definitelythe best in the country hands down. Special shout out to Michelle aswell if you need any she will point you in the right direction.

"Wouldn't hesitate to recommend"

Having completed the Phoenix Close Protection Course - I can confidently say it has changed me for the better. A comprehensive course going above and beyond the industry standard, ensuring that you are equipped with the knowledge and preparation to get a head start in close protection through world-class instructors. An unforgettable experience in which will shape me for years to come. Thank you Phoenix.

"Top-up course"

Excellent instructor, helpful staff, nice venue. I'm glad to have chosen them for this course and would choose their courses again in the future

"Intense training effective theory great…"

Intense training effective theory great trainers

"Absolutely awful company"

Absolutely awful company, definitely do not recommend.

I was leaving the military so decided to book onto a Phoenix CP course without looking into it too much, I then decided to stay in the military after a couple days of booking the course so asked for a refund. After a email saying they would accept my refund and be in my account in 8-10 days, it wasn’t.
After several phone calls and several emails to different people and getting absolutely zero response, I eventually got through to someone who said she will try and sort it. 4 months from my “we accept your refund” I finally got my money back.
Don’t be fooled by their website, they are an awful company with an awful reputation in the CP industry.