"1st Class training by 1st Class Instructors"

I'll be honest from the start (Lance, one of instructors, WILL know if you lie about anything...), you need to have a decent level of physical mobility before you enrol on the CP course. Sadly, my lower back turned into a block of wood as I entered the final week, so had to pull out on medical grounds. I will, however, be joining the course again at a later date to complete it. My review is based on the time I was there....
Please understand that you are not buying a CP license. You are paying to be trained to become a CPO by instructors who have a vast amount of experience in the field at the highest levels of CP.
You will be pushed, physically and mentally, right from the start, as the course appears to have been designed for you to experience what the real life demands of being a CPO will be like.
The training goes way past the basic requirements of what can be taught in a classroom. The instructors, Jaye and Lance, and the CEO are genuinely passionate about the training and knowledge they provide and really do want you to succeed but you are expected to put 100% effort in at all times. They will, however, support you every step of the way.
I genuinely look forward to getting back on the course later this year and earning a CPO qualification through Phoenix.

"I’ve had a great experience"

I’ve had a great experience! The course was beyond my expectations, in every aspect.

Would like to congratulate all team, specially our instructors, Mr Lance and Mr Jay, who were brilliant pushing us to achieve hi levels!

"Avoid at all costs. "

I recently completed my Close Protection Level 3 course with Phoenix Group, expecting a high standard of service. Unfortunately, my experience has been far from satisfactory. Not only has the FREC 3 course I paid extra for been delayed three times, but attempts to communicate and request a refund have been met with silence.

What's more, the lack of certificates or results post-course completion is concerning. Considering the significant financial investment of approximately £4,000, along with £945 for accommodation that fell short of expectations, the overall experience has been disappointing and has hindered my employment prospects.

I urge everyone to exercise caution when considering Phoenix Group for training services. It’s essential to be informed and make decisions that align with your expectations and standards.

Fast forward 2 weeks… still no refund.

"Refund not given! "

I contacted Phoenix in regards to being given a refund. I had paid £1400 so far and they said I was only liable for £905, fair enough. I was told the payment was scheduled for 10 days time, so I waited 11. I contacted Phoenix again and they said they didn’t have my bank details to pay me. I gave my details and it has been well over a month and I haven’t had contact with them since. No email, not calls, NO PAYMENT!

I have tried contacting by WhatsApp, email and Instagram but they won’t open or answer anything.

Debt collectors have now been contacted 👍🏼

"I attended Phoenix bar and club a lot…"

I attended Phoenix bar and club a lot of times, a big thank u to Scott the bartender was very professional and very good at his job, big big thanks to Damien and colm security they are a pleasure to this company I really enjoy coming here with these genuine men they are the best for this company and this job
Keep been you guys
I adore ye

"Do your research. "

As someone who has been in the security industry for a few years I am often asked or emailed by someone who has recently done the Phoenix course for guidance on work and where to look.

This is a big red flag as this shows the training provider is not giving guidance which should be part of the course.

Also you should realise that Phoenix is an utter cash cow putting 30 students a month through a course that costs £4k when most are £2500 and have 8-12 students.

You SHOULD also realise that you are not going to get a job with Sly Stallone or Connor McGregor and that Phoenix are truly great with marketing.

Myself and many more have been blocked by Phoenix and will continue to have our comments deleted.

This will be deleted within 24 hours.

Please do your research properly and use another training provider.

"Phoenix Close Protection Course"

Arriving on the first day, the Phoenix team were very welcoming. I am not from a military/police background myself and i found the course itself was great, the training from all the instructors involved were great and their experience in the field was shown very early on. I would recommend this course to anyone.

"Training staff worked really hard to…"

Training staff worked really hard to give us the most experience possible

"Poor"

Bad time keeping, misleading, and did not get time to eat or sleep during the course

"Best course for CP knowledge and training."

The instructors are very knowledgeable in their field and their experience is evident in the way they coach each attendee of the course. They employ real life situations and allow you to take operations within the training to focus on expanding your skillset and identifying areas for improvement before applying them in real life scenarios.