"Fantastic Customer Service"

These guys are brilliant!

I phoned through an order for Dublin River Boots having been let down by another company. The staff immediately checked availability, confirmed they had stock and dispatched immediately for next day delivery. Boots arrived exactly when expected. Will definitely be ordering from Total Horse again!

"Really helpful with products"

I was after a pair of Toggi boots and couldn't find the sizes anywhere online as to indicate the height of the boot.

I have large feet but quite large calves too so needed to be sure that was I was buying would at least fit as closely as possible.

When I called up they could not have been more helpful, they offered to call the manufacturer for me, which they proceeded to do and found out the exact height etc of the boot for me which was super helpful.

The boots themselves which arrived the next day are superb, delivered in an outer box that protected the products box and the courier sent me a text message indicating roughly what time they would arrive which turned out to be spot on.

Thank you for the help

"Wonderful customer service thank you so much and love the boots"

Cudtomer Service very professional and extremely helpful. Thank you
Trudie Young

"Ordered saddleblanket got nothing no communication"

Dreadful service. I ordered 6 saddle blankets on 31st October order number 5176, it was supposed to be 1 week delivery, I have received nothing, have emailed several times with no response at all.

"Fabulous service"

Excellent service, updates of order status, prompt response and swift delivery. Ordered the Toggi Canyon boots, good fit, Very satisfied.

"Went beyond"

I have ordered a few times from here and they always seem to want to go above and beyond. I received a text and an email with an hours delivery window which was superb as I didn't have to stay in all day.

I was competing over the weekend and needed my purchase quickly and had been really let down by a local retailer but these guys really helped and shipped the item next day for me.

A big thank you

"Lost order, refusal to reply to emails or agree to refund"

I can not rate a Total horse zero stars but I would if I could. £250 was taken from my account weeks ago. I was advised of a delivery date and stayed in to receive the order. It never arrived. Customer services have only replied once to my numerous email and Face Book requests saying the order had been dispatched. Clearly it never arrived and now they will not address refunding my money. Terrible terrible service.

"Unacceptable poor service"

I placed an order over a week ago which states the company will email once the item has been sent. The money has been taken but no item dispatched yet. I have emailed 3 times stating I would like to know when my item will be dispatched. Looks like I will have to go through the credit card company as they are not replying.

"Fantastic Friendly Service, Total Horse went the extra mile for me"

Having ordered a pair of Mountain Horse Snowy River Boots, at the best price I could find worldwide, Total Horse contacted me the same day to let me know that my size was out of stock, however they offered to order in my size at nho additional cost, and they also helped me select the right size. 2 weeks later, I have a beautiful pair of well fitted riding boots. Dealing with Total Horse feels like walking into a friendly local saddlery shop - however they are online and the product range is vast. I Definitely recommend!

"Top notch website products and just the most helpful customer service ever !!"

I ordered a pair of mountain horse supreme high rider boots at an excellent price with an extra 10% discount, I ordered then in the wrong fit, but the extremely helpful staff let me return and sent out another pair very quickly with no quibble.
I couldn't recommend them highly enough, delighted with my boots and the whole Total Horse shopping online experience. Thank you