"Great Service from Aimee"

Great service, clear about pricing and friendly. Would recommend

"Yorkshire Gas and Power customer…"

Yorkshire Gas and Power customer services team is based overseas and they really don’t care. Asking to speak to a manager is like asking someone to climb Mount Everest. Been on hold now for over 30 minutes. It is the only business energy company I have ever used that says opening balances take 3 months to come through and until then they will just bill you in advance. You would think someone who pays over £2k per month could at least speak to someone in the UK. They also don’t respond to online queries. Even setting up your online customer portal took two phone calls to foreign lands. All I want is an actual bill. I thought I would cancel the direct debit to see if that sparked any interest so immediately got slapped with an additional £103 surcharge and now getting regular emails reminding me my account is days in arrears with their advance charge. So frustrated.

"Aisha was outstanding in providing an…"

Aisha was outstanding in providing an update on my account and greatly assisted with providing the necessary information for me to manage the account going forward. Fantastic experience, Thank you!

"Incredible service from Jade"

Incredible service from Jade, it's always an absolute pleasure to deal with it.

"To the point"

To the point. Very quickly and accurately answered my questions. Very efficient.

"Excellent service"

Aisha was very helpful and answered all of my queries in a polite professional manner and resolved the matter thanks very much

"Great Service"

Great Service

"Very good communication with Aimee"

Very good communication with Aimee. Thanks for answering all my questions quickly.

"All meters are different numbers and…"

All meters are different numbers and letters to what you have taken twice for the last 2 months b or 7

"Excellent communication and very effective service."

Beside the obvious pre requisite of competitive pricing.Kirk who dealt with the process start to finish was very helpful and reliable and an all-round pleasant guy to deal with, as were all his colleagues on the Yorkshire based renewal team.
Well done .
Paul