"Found Cerys very helpful"

Found Cerys very helpful

"Edith was very Courteous polite"

Edith was very Courteous polite, made things very clear
and simple.

"Thanks Aimee Brilliant service "

Thanks Aimee Brilliant service , no issues. explained everything thoroughly.👍🏾

"DO NOT GO ANYWHERE NEAR THIS COMPANY"

DO NOT GO ANYWHERE NEAR THIS COMPANY, THEY ARE AN ABSOLUTE NIGHTMARE, YOU WILL REGRET IT, IF YOUR NOT THERE CUSTOMER DONT EVER BECOME ONE, THE WORST EXPERIENCE OF A COMPANY IN MY LIFE, I AM REPORTING THEM TO THE ENERGY OMBUDSMAN, THEY ARE COMPLETE SCAMMERS PLEASE PLEASE STAY AWAY FROM THEM

"Let me leave"

Let me leave

"SCAMMERS YET AGAIN "

WHY ON EARTH THIS COMPANY IS PRAISED BY ANYONE I HAVE NO IDEA. YORKSHIRE GAS AND POWER ARE DOWNRIGHT SCAMMERS AND FRAUDSTERS!

Once again YGP you have issued my daughter with an advanced energy cost bill dated 18/4/25 for £402 for one month!! Even though she has constantly submitted actual meter readings on 4 occasions as follows: 43755 24/3/25, 43784 31/3/25, 43808 19/4/25, 43818 17/4/25 and which are visible on her portal account with you. There is no mention of these readings on her latest bill even though it says clearly on it that by submitting regular meter readings gives you a more accurate bill. You took £402 on her first bill which you said was an advanced energy bill and explained the next bill would be based on meter readings. What a lie that was!

After many emails and putting reviews on Trust pilot, Harry said he would reduce the rates to 35p kwh and add £50 as a goodwill gesture to her bill but my daughter had got to confirm her acceptance of this. She emailed Harry back and asked that the rates be reduced even more and that the goodwill gesture be increased but she didn't hear anything back from him. She's only had an email today from Ester saying Harry had reduced the rates to 35 but no mention of the goodwill gesture.

After being scammed into taking on an account with you via a company who said they were the national grid when in fact you've told her that it was a company called Business Reduction Services, she's now trying to fight a complaint with them however YGP are the ones who are creating bills far excessive than they should be. My daughter's shop as I've already told you has only two medium strip lights, a small hologen heater, a kettle and a til so there's no wH she's using £402 in a month.

I am asking that you recalculate the bill dated 18/4/25 using the actual meter readings she has provided and once again offer her the very lowest rate and increase your goodwill gesture. Her direct debit will be cancelled to avoid her going into debt and once you have recalculated the bill based on meter readings, you can issue her with another one which, if it is fair, she will pay. Do not charge her anything for failing to pay a direct debit or sending demands for unpaid bills or debt collection company letters - she is not refusing to pay. I reiterate she will pay a bill that is fair and based upon meter readings.

You don't seem to care that she does not have the money for these bills - I paid the last one for her but I can tell you straight I will not be paying this latest bill and neither will she! You don't seem to care that you have not taken into consideration the meter readings. In fact you don't care at all that you are causing my daughter stress when I've already told you she is very vulnerable.

I will keep putting reviews on here to warn other people about your company's fraudulent activity until you finally get my daughter's account right.

I expect your immediate response. I also wish to make it clear that the original complaint with you has still not been resolved and is continuous until my daughter is satisfied with the outcome.

"YGP = FRAUDSTERS WITH FAKE REVIEWS - DON'T BE FOOLED!"

Abysmal company with equally abysmal "customer service" YGP love small businesses they can scam money from. They in no way deserve the one star given if I could give them -0 stars then I would. They trick you into signing a contract with them and turned on the supply without any authorization from myself. Within 2 months of being connected I was billed over 800 pounds in which they claimed is an "estimate" Scottish Power have quoted me 56 pounds and they will be taking over the supply shortly whether YGP like it or not. They're a scam company who will harass you through various phone numbers and email addresses if you block them. I've been to the bank and lawyers as they started to bill me before I moved into the commercial property. Told the bank that they are a scam company and they've advised me not to pay them a single penny. I've given YGP proof of when I first got the keys to the property and every document you could name under the sun including the landlord's contact information and they haven't even bothered to contact him. YGP's call centers are in South Africa and the staff are very unpleasant and not helpful at all. They are only interested in money and won't stop for anything until they get it. The case has now been passed onto a "debt collection" team who will cut off the supply. If they had cut it off in the first place none of this would've happened. Whenever you speak to someone on the phone and through email it is impossible for them to understand what the problem is. The ombudsman have requested a dead lock letter from me which YGP have to give to me but in typical YGP fashion they refused. They also get fake reviews posted on here praising the "excellent customer service" and how "brilliant" one of the call handlers were. AVOID YGP AT ALL COSTS!

"Great service from Kirk"

Kirk managed to resolve a long standing billing issue promptly and efficiently. Kept me informed through every step of the process.

"Thank you for a very quick and helpful…"

Thank you for a very quick and helpful response.

"Why was my bill estimated "

I rang to ask why my Electric bill was estimated when I had sent an actual reading .I was told there was a longer than usual waiting time but got straight through which was a plus.The guy I spoke to spoke very quickly and I had to ask him to repeat things a few times and he also had quite a strong accent .I gave him a meter reading whilst on the phone and am now being sent a new bill.All in all was a good experience.