"Brilliant at taking on new business…"

Brilliant at taking on new business however, absolutely shambolic after sales service. Had an awful experience with one SENIOR OENO broker whom was more interested in watching football rather than discussing my portfolio.

Eventually i felt it no longer in my best interest to stay invested in OENO and took the decision to move my portfolio to an alternative broker. After weeks of phone calls, numerous excuses I discovered they didn’t know were my wines had been located. Due to the complete mess of trying to move, said wines, I was given the option of alternative wines to move along with compensation for the totally unprofessional way in which OENO had handled the move.

I can say eventually after one or two difficult conversations, this total mess was sorted out.

Think carefully before investing, these are a well known, genuine company just shocking administrative practices.

"Quickest way to relieve yourself of spare cash"

In 2021, I received a bonus and opted to invest it unconventionally, rather than the typical ISA or a low-interest savings account. After some research, I invested approximately £7,500 with Oeno. Initially, their marketing seemed polished, but that is where my positive experience ends.

1) Exit Strategy: Oeno advertised flexibility in withdrawal, but the process proved otherwise. Despite my broker initially promising feedback on market conditions and expected sale times, I received none. Instead, after I requested to liquidate, I was provided with two brokerage forms — one for a bottle that gained only £5 over the years, and another for multiple bottles. Four months post-signing, I'm still awaiting the funds and now i am being ignored by Oeno.

Also worth noting, all the 5star reviews are mostly people that have attended their wine bar, or new investors who have yet to try and take their money out - great experience putting your money in, awful to get out

For further insight, I suggest reviewing online discussions and articles regarding challenges other investors faced with Oeno, Google-> "Telegraph Oeno Sour Grapes" and "reddit: Oeno wines"

2) Communication Quality: The communication from Oeno is overwhelming and often reads like spam. They send lengthy emails that seem to be mere templates forwarded by brokers. Their follow-ups typically involve pitches to invest more, such as one suggesting, "Wanna invest £10k in whiskey, I will call tomorrow to explain, this is liquid gold." As a client service professional myself, finding such communications as spam reflects poorly on their supposed luxury branding.

3) Value and Pricing: I am currently transferring my investment out of Oeno due to the lack of transparency and delays in liquidation, which I ideally expected could complete within six months. My broker became unresponsive post-triggering the liquidation. Upon having an independent valuation done by BBR, Oeno’s appraisal overshot the original amount by £1.1k. I would have financially been better off with a straightforward 2% savings account. In addition to this a number of bottles arrived at my new storage facility scratched or with damaged labels/cases and are therefore ineligible for resell, writing off an additional 2k.

I advise potential investors to exercise caution and possibly look elsewhere, where the dealings are more transparent and the services more reliably delivered.

"Estaba convencido que no era una…"

Estaba convencido que no era una estafa. Pensé que no podía ser , pero la realidad es que cuando tocaba pagarme las botellas, un año después de venderlas , después de mil excusas de que no le pagan los restaurantes , etc , al final han desaparecido y no responden a ningún mensaje. Simplemente me han bloqueado en WhatsApp y por correo y no consigo dar con ellos. Por favor contacta conmigo si también estás afectado por esta estafa. Gracias !
El número que han facilitado no responde nadie. Ustedes tienen mi teléfono desde hace años. han tenido un año para abonar los vinos. Por favor llámenme ustedes y seguro que cerramos este asunto.

"Rocky ride with a positive outcome"

My initial experience of Oeno was excellent, unfortunately after a few years I experienced some woeful customer service which along with other negative reviews caused me to have some concerns. I reached out over multiple platforms and eventually was supported by LJ. I was apprehensive but he talked a good game and made realistic assurances! fast forward two weeks and today I received funds in my bank from 50% of my 2021 investment, which I’m happy with. Plans are on going with how to proceed for the remaining 50%. Understandably due to risk and the world wine market, neither party wants losses. It’s been a rocky ride at times but I feel reassured and the trust in the company has been reinstated.

"I have held my portfolio with oeno…"

I have held my portfolio with oeno since 18/05/22.
Do not invest with them. They will not give me my money back.
They ignore my calls emails and complaints.
I have been trying to get my money back since May 2024 and they just keep ignoring me. When I started the investment I was told I could get my money back at any time, the only thing would be to give them 6 weeks or slightly longer to sell the wines. Its nearly been 1 year since I asked for my money back and I still haven't got it.

"Right platform to diversify and high quality attention"

I have had a really good experience with Pedro. He took the time to explain the product and how it works, answering all my questions in the best possible way.

He also understood my needs as a retail investor and worked hard to create the right portfolio for me.

I also appreciate being able to track the price evolution of my wines on the website or app.

I feel that OENO is the right platform to diversify an investment portfolio.

"Do not invest in here"

I invested £7k in wines 2 years ago and it seems impossible to sell my wines, I have been chasing them for 9 months and they keep saying it is not that easy to sell the wines.

I can confirm they are selling the wines overpriced to investors as they need this cash to do their fancy entertainment parties. They do fantastic marketing and parties thanks to our money. I am very worried about this and unless they give my money back I wil soon report them eveywhere.
Do not invest in here please.

"Amazing service and "

Amazing service and I’ve found it really helpful looking into the investment with an open mind, the teams does offer a decent level of communication when it came to reshuffling my portfolio.

We are a couple years in and I don’t regret the decision

"Whisky "

I appreciate everything they have helped me with getting started in the whisky market.
They have a great whisky professional who explained to me what I need to be looking at for the timeframe I set.

Keep it up, we are in for the long run.

"una truffa"

Sono cliente Oeno da 2 anni e mezzo,
tutto perfetto quando si tratta di ricevere proposte e richieste di investimento.
peccato che:
- i prezzi non sono per nulla vantaggiosi
- il supporto è relativo alla vendita, non all'investimento
- quando ho chiesto la liquidazione di almeno parte del portfolio è iniziato il disastro, account sparito, scuse incredibili, mancato riscontro.
La verità è che è un sito di ecommerce che nemmeno ti fa ricevere il prodotto.
state lontani, una truffa a tutti gli effetti. se avete dubbi o domande contattatemi pure, evitiamo che aziende così poco professionali possano essere presenti sul web.