"I echo many previous reviews which…"

I echo many previous reviews which reference a change of account manager to Rymell, it’s been a good start though I await more regular updates. Rymell correspondence's are more astute and pertinent, making a change from my years of being fobbed off

"My experience went from negative to…"

My experience went from negative to positive simply by a change of account manager. The new customer account manager, Rymell Brown has completely flipped the table. I believe Oeno should hire more people like him who makes customer feels appreciated.

"Legit company "

If you are into Fine Wine investing OenoFuture is the way to go. Your money will be in safe hands.

"This review reflects the service of…"

This review reflects the service of Rymell Brown rather than Oeno. Rymell has achieved more in resolving the issues I have been facing with exiting this portfolio in 24 hours thats others with consistent prompting in 6 months +.

"OENO FUTURE REVIEW"

La mia esperienza con Oeno Future è stata disastrosa. Ho investito una somma considerevole in casse di vino pregiato, acquistandole tramite loro e lasciandole in custodia in un magazzino fiscale a Londra sotto la loro gestione. Quando ho chiesto di metterle in vendita, non sono riusciti a vendere nemmeno una bottiglia per più di un anno intero. Nessuna trasparenza, solo scuse e silenzi.
Esasperato, ho aperto un account personale nello stesso magazzino fiscale a Londra e richiesto il trasferimento delle mie casse. Solo dopo continue pressioni e una recensione negativa, hanno finalmente ceduto. Ma la parte più scandalosa? Ho scoperto che Oeno Future mi aveva venduto il vino a un prezzo molto più alto rispetto al valore di mercato dell’epoca, facendomi credere fosse un investimento sicuro. Ora che finalmente posso venderlo, devo farlo a una cifra molto inferiore (-30% medio), subendo una perdita enorme. Avevano gonfiato i prezzi all’acquisto fin dall’inizio!
Questo non è un servizio di investimento. Oeno si è comportata come un’azienda senza scrupoli, che opera con metodi opachi. Se non volete rischiare i vostri soldi e il vostro vino, evitate questo player!
E non sono l'unico a dirlo. Per maggiori informazioni contattatemi direttamente.

"Sconsigliato, pessimo investimento "

Molto sconsigliato come investimento! È passato ormai piú di un anno dall'aver chiesto la liquidazione, quantomeno del capitale investito, visto che i margini di guadagno non si sono minimamente avvicinati a quelli promessi. Le giustificazioni date sono sempre le stesse, al limite della presa in giro. Comportamento disonesto.

"Il peggior investimento"

Nel settembre 2019 mi venne la bella idea di “diversificare” i miei investimenti con il vino. Non ne sapevo niente del settore, quindi mi sono fidato delle apparenze. Oeno in quel momento sembrava un’azienda top, da ogni punto di vista: sito, marketing, assistenza al cliente, professionalità delle persone con cui ero entrato in contatto.

Il mio doveva essere un investimento di 5 anni, con un rendimento atteso del 10% all’anno.

Passano i cinque anni e a marzo 2024 dò mandato a vendere i vini. Lasciamo stare che il risultato finale è una perdita del 3,6% (non è tanto questo il problema, negli investimenti a volte si vince e a volte si perde). Mi viene detto che in 3-8 settimane sarebbero stati tutti liquidati.

Ma passano i mesi e non succede niente.

A settembre 2024 mi organizzano una call con uno dei responsabili, che mi dice di avere pazienza, che ci sono delle problematiche nel mercato dei vini ma promette di dare priorità alla vendita delle mie bottiglie.

A quel punto, pur di levarmele di torno e rientrare dell’investimento, accetto di abbassare ulteriormente il prezzo e portare la perdita all’8,4% (sui prezzi del 2019!) convinto di velocizzare la procedura una volta per tutte.

Ad oggi, febbraio 2025, è passato quasi un anno da quando ho messo in vendita, cinque mesi da quando ho abbassato i prezzi, e non una sola bottiglia è stata venduta. Ripeto: non una sola bottiglia.

Questo è il risultato di oltre cinque anni di attesa con Oeno: capitale bloccato, compratori spariti, semmai ce ne siano mai stati; nessuna vendita, nemmeno in perdita. E francamente non lo trovo accettabile.

Visto che a quanto pare siamo in diversi in questa situazione, credo che dovremmo unire le nostre forze per una class action o qualcosa di simile.

"Wonderful experience"

Wonderful experience! The staff is so friendly and knowledgeable. They just make everything work

"I've been invested in Oeno for several…"

I've been invested in Oeno for several years now. From my time I've had a great experience with the client account managers and brokers.
Rymell, has been great with sorting oht my queries and concerns - especially given the circumstances of the market.

"Overall loss 12% over 4.5 years : My Oeno Experience "

I invested in a comparatively conservative portfolio with Oeno in summer 2020, so am leaving a review of my experience over the last 4 and a half years.

The initial sales pitch from Oeno was pushy, however the Sales Team were easy to contact, and engaging. I wanted to be involved in selecting wines for the investment, and discussed various options and preferences. Despite this approach, I now believe the brokers were pushing wines that Oeno made the most profit on from the initial sale, as opposed to advising on wines which would be the best investments. Either this or they were pushing wine to which they had access to large allocations. Whatever the case, my portfolio is as follows:

-Chateau Belle-Vue La Renaissance 2011
-Verite Case (La Joie, Le Desir, La Muse) 2017
-Bibi Gratez Testamatta 2018

Since investment, my portfolio has seen an overall loss in value of 12%. The one wine in my portfolio that I pushed to be included has actually increased in value by 15%, whereas the wines heavily pushed by the Oeno broker have decreased in value by an average of around 20%.

Communication with my Account Managers has been a challenge. They have always been reluctant to liaise by email, meaning phone calls during working hours have to be arranged. This causes delays. When I’ve been able to obtain reports in the past, these have included errors. This has raised concerns about the accuracy of their investment tracking. They now provide a tracking app which offers limited insight. At the time of receiving erroneous accounts, I was liaising with [redacted], current Head of North America.

I’ve had a conveyer belt of around five Account Managers during this time. One I only heard from with an introduction (addressed to the wrong name), then a departure email a few months later. This wasn’t the only time I received template emails with information missing. Their Glassdoor reviews are telling here, with a number of previous Account Managers feeling like they are scamming people, and struggling with the guilt. Not for me to comment.

After a period of poor communication I was eventually contacted by Customer Liaison Officer [redacted], who amongst other things said he’d arrange for a bottle of wine to be sent to me to congratulate me on the birth of my son. A nice gesture, however I never received anything. [redacted] is now Head of Account Management.

This January Oeno has introduced a blanket £150 annual storage fee with no notice. This is a departure from their claim that fees are only paid when you sell at a profit. Whilst this be may be workable for higher end collectors, it no longer makes financial sense for a medium risk investment, or smaller portfolios. At the time of writing this review, the fee is not mentioned on their website. This raises transparency concerns. They also communicated this information when their offices were closed, inviting investors to get in touch with any questions.

Also worth noting that should this fee have been introduced at the start, my loss would currently be substantially higher. It now requires a failing portfolio to perform even better in order to cover the costs. The flat rate also penalises smaller investors, or investors holding a small number of high value bottles.

Their business has evolved to include a wine bar in London, events at which are pushed as a perk. This also seems to generate the majority of positive reviews here on Trustpilot. However there is no activity outside of London, making this irrelevant to those who don’t live in the city. The focus of the company seems to be here now.

This shift in focus suggests that there is less resource being dedicated into caring for investor portfolios. One of my wines is approaching the end of its drinking window, and I’ve not once been contacted to advise it’s time to look at selling. Luckily I have just about enough knowledge to raise this, but it’s yet another concern.

I take my share of the responsibility for my experience with Oeno. I went into it with my eyes open, aware of the risks. Unlike others, I do not believe this has been a complete scam, but the service advertised and sold does not live up to what Oeno is able to provide, nor their priorities in advising investors, nor growing the value of their portfolios. The introduction of the service fee suggests the financial side is also not performing as expected.

I will now be requesting Oeno sells my wine or releases it, and I will update this review should this process improve my experience of Oeno. Previous reviews do not give me much hope, it seems my experience aligns with that of several other investors, however I’ll go into it with an open mind.

To pre-empt the canned customer service response, should you wish to discuss further, you can reach out to me through our on-going communication.