"Customer is second best"

I purchased two pairs of tall pants for my daughter as a gift. My daughter wanted to return them as the long pair did not reach her ankles and the second pair were see through. I live in an eleven hour drive from her so because there was no receipt or return label she went into her local store at Orange to ask how she could return the pants. The woman told her the pants were long enough and put her hand in the other pair stating they were not transparent even though her fingers and hand could easily be seen. The woman told her they could not be returned as they were purchased more than 30 days ago, but when my account was looked up I had purchased them 6 days earlier on line. Instead of answering my daughters question of how she could return them by mail, the woman processed them and offered a store credit. My daughter refused the store credit, she just wanted to post them back, as the store does not stock tall garments, nor does mine. This woman would put Hitler to shame with her treatment of some one who has never bought from this chain and just asked for help.

"Website Fail"

Where do I start the new website is a fail it is hard work trying to navigate this site if I look at an item while I am browsing, if I flick back it does not take me to back to my current place but takes me back to the beginning leaving me to flick through again , if I do this several times it is a nightmare. I really miss some features if you cannot find the item in your area, you could check other states and order from them this feature is not working at all.
Do they ever check themselves the site or just go by some IT “wannabes” telling them it’s ok when it’s not.
They used to have a feature where you could check the group the items were issued from this has been eliminated also.
I feel sad as I am a Diamond member that they did not just add to the old website but were duped into changing everything They must be losing money through this stuff up and customers as well.
I have tried to complain about this but they must have so many complaints that the customer service people just say they know about the problem “hey Taking Shape do something about it as you are losing big time here”
Who is not doing their job, digits out because the longer this goes on more customers will leave.Thats the math.

"I am a Diamond customer and loved…"

I am a Diamond customer and loved Taking Shape UNTIL the new website. Now I can't get my orders to go through despite trying again and again. No customer service available either. Very strange.

"Worst after sales service ever!!"

Worst after sales service ever!!
Emailed, phoned, sent messages on FB, tried every way possible, multiple times, to get a response as to where my online order is, but all to no avail.
Shocking service
Will never order from TS again.

"TS. What have you done??"

TS, what have you done to your website? Why take something that was easy to navigate and worked brilliantly, and turn it in to what you have now? A website that is terrible to search and filter. A website that made me place the same order FOUR times before I could check out and pay.

This new website comes at a time when, after being a loyal diamond member who spends several thousand dollars a year with you, I have been questioning the quality of your clothing, particularly when compared with its price point. Your finishes are not good - buttons and hooks fall off after one wear, threads not cut after sewing, cheap fabric that pulls easily or shrinks badly when washed etc.

I commented on your FB page that your customers seem to be of very little value to you. I assume you've finally woken up to the fact that you've made a BIG mistake with this 'updated' website (and I say 'updated' because the design has been prevalent in many other brands for many years) and you're trying to appease your customers with almost a week of 40% off. That's much appreciated, but not when I have to order FOUR times to actually BUY something!

You need to have a REALLY good think and a REALLY good listen to your loyal customers before you persist with both the website and with the low quality fabrics and finishes at a high price point. Just remember that even after the exchange rate and exorbitant shipping charges, we can still buy better quality, cheaper plus size fashion from either USA or UK.

And personally, I won't hesitate to do so.

"Took my wife into Mandurah store last…"

Took my wife into Mandurah store last week and was totally disgusted by the loud mouthed manageress. Not only spoke to other staff rudely but having someone breathe cigarette smoke over you is not very professional!
We will not be back!!

"Bad Quality"

What is going on with Taking Shape's Quality . I received my 4 tops that I ordered and they look like washed out ,crushed, OVER PRICED Tee Shirts .I buy All my clothes from TS , have been for years but this order is so disappointing and the order I received last week was all sent back too because of the quality . Whats going on

"Pressure sales in store"

On trend well made clothing & friendly sales staff, however I feel pressured to spend big in store. I don’t want to buy what I don’t need or can’t afford. I feel that when retuning anything in store that staff would rather not process a refund & instead there’s sales pressure to exchange for other items in store. I love the clothes but can do without the hard sell.

"When taking shape left Ireland I was…"

When taking shape left Ireland I was devastated... So I buy online as I absolutely love the clothes... I was in Australia last year and spend a fortune in their shops but I am back to online. I have always found their service very good and when I spend over 100 dollars postage is free so what is there not to like..lol.....love you taking shape xx

"puffer coat"

I hope this is the right place to send feedback as phone customer service was rude and useless.
I am a diamond member and generally love all the items I buy, including the gorgeous warm puffer coat I bought. It was an expensive item, over $200 and only wear it once a week to watch outdoor sports and obviously only in the winter months. Lately, it has been shedding all the white fluff/feathery bits all over my clothes when I wear it, hence I have had to stop wearing it. I mean, its all over me!
Spoke to three TS shop assistants/managers who know me very well and I was advised to call customer service, who were only interested if I had the receipt. Well, no, I didn't, but you would think that being a diamond member and now owning a coat that is obviously faulty, there would be some sort of action. I was asked when and where I bought it and I told them not sure if online or in the store or even in Myer. Now, as there was no evidence on my TS awards card, I was told, sorry, cant help you. I did specify that, a lot of times things get missed on my awards card as shop assistants (especially new ones and at Myers) forget to add or don't know how to do it. But, again, they wouldn't hear of it.
You expect to have a coat last you a few years at least, especially when you pay that amount for it. I don't want a refund, just a coat to wear, that I paid a lot of money for! Not to be stuck with feathers/fluff everywhere! So disappointed with phone customer service, as there really is no customer service there!
The ladies in store, I may add, are always very helpful and always look after me very well.