"This has been the most frustrating…"

This has been the most frustrating customer service and product experience I’ve had in awhile. I placed an order for (25) lapel pins for my company on 4/3/24 with a rush order to receive by 4/9/24 and this order still hasn’t arrived. I also reached out multiple times via email and phone to check the status of my order and no one contacted me until I demanded a full refund. They never provided me with a tracking number and have been very unprofessional. Don't be fooled, allow me to serve as your warning. Go elsewhere.

"Do NOT trust this vendor"

Do NOT trust this vendor. They are a scam. I have NEVER had this issue in a decade ordering from an online vendor ($900 worth of product) who steals your money and never sends any product. Go through the other reviews on this page and it's all the same pattern.

I ordered Rush Pins as they were marketing rush orders on their website, and paid significantly more than the base amount to have the pins delivered by a certain date. Ben was very communicative UP UNTIL the point I placed the order on my card, and then went radio silent even after multiple follow ups to see if the order was ever shipped out. Significantly past the ship date, Ben finally got back to me and said that the pins had not even finished being made yet and had not been shipped out yet. He orders his pins from China and they are not local to the US.

Ben is a one man shop, NEVER picks up the phone on any of the numbers, and DEFLECTS when I have been asking for a refund MULTIPLE times. To this day I have not received a refund after asking multiple times and he keeps saying "if it doesn't work out i'll give you a refund" even though I said I don't even want the pins anymore and I just want a refund ASAP.

Also telling that he's rebranded the site/name multiple times. Check out his Twitter as well, looks like he's scammed a manufacturer in China out of thousands of dollars as well.

"I've received countless compliments…"

I've received countless compliments from friends and strangers alike, which is a testament to the pins' appeal and craftsmanship.

"The team at ThePinGurus was incredibly…"

The team at ThePinGurus was incredibly responsive, helpful, and went above and beyond to ensure that I was satisfied with my order. I can confidently say that ThePinGurus has become my go-to for all things pins. If you're a pin enthusiast like me, look no further! You won't be disappointed

"Wow.."

Wow! I just wanted to take a moment to express my immense satisfaction with ThePinGurus! The quality of their products is truly exceptional. From the intricate designs to the flawless craftsmanship, every pin I've purchased has exceeded my expectations. Not only that, but their customer service is top-notch. They were responsive, helpful, and truly went above and beyond to ensure my complete satisfaction. I can't recommend ThePinGurus enough to anyone looking for high-quality pins and outstanding service. Keep up the fantastic work!

"Customer service was phenomenal"

Customer service was phenomenal, quick shipping also. Working with them on proofs is super simple and easy. I will be back for more!

"I edited my logo with canva software…"

I edited my logo with canva software online and had ThePinGurus put it on a pain,they did a great job and with on their deals i know ill be back for more.

"Great service and beautiful product"

Great service and beautiful product! Ben dis a great job and was in constant communication. Definitely working with them again. Highly recommended!

"Great experience and pins look amazing"

We purchased pins from this company for our local political club. They were amazing to work with and the pins look amazing. We will definitely be purchasing more in the future!

"PinGurus was great in every way"

PinGurus was great in every way! Good prices. Easy to submit what I wanted. Quickly sent me the proof, then immediately on it when I approved the proof. Got the pins I ordered within 2 weeks. Will definitely use them again!