"Good quality food"

Good quality food. Excellent customer service and prompt delivery.?

"What I bought was on their website but…"

What I bought was on their website but after a day they emailed and cancelled my order.

"DHL ruined my order by delivering it…"

DHL ruined my order by delivering it late. Bonvila promised for a redelivery. Nothing happened for weeks? No replies to my update requests. Absolute shambles. Will prefer ordering from Robinfoods next time. Don’t make promises if you can’t keep up with them.

"The box arrived the day later then what…"

The box arrived the day later than what originally promised informed.
There was a fresh hand made food inside (gozleme) and unfortunately that caused stomach upset.
Not sure this was due to late delivery issue or food freshness but did not have a happy ending.

"Not a satisfactory experience"

Sent by dhl instead of door to door in person delivery (to the centre of London). Because of that the vegetables were not arrived freshly. Yufka- fresh pastries were also not fresh enough. Not a satisfactory experience.

"I bought couple things for handmade…"

I bought couple things for handmade they were NOT fresh at all’ Sarma was very savoury couldn’t even eat . Gozleme cheese one terrible potato average very disappointed

"Very tasty product"

Very tasty product, but not the very best I've had.

"Excellent customer service"

I sent some items as a gift and I can’t thank Kamil enough. He was kind, efficient and incredibly sympathetic. I’ll definitely be ordering from you again. Thank you so much.

"Fresh Yufka"

I use Bonvila quite often as they make and sell fresh Yufka and gets delivered to your door which is great

"Used to be great but now very poor"

Very poor stock control - several products not delivered as out of stock - despite what the website said. Tin of white cheese was badly damaged in transit and a 150g pack of a different feta was sent instead of the 400g pack which I ordered and paid for. Still awaiting a response from customer service. Very sadly this company have lost the plot. Will shop elsewhere in future.