"Good quality and fresh products"

Good quality and fresh products. Some authentic products are pricey (such as sarma) but have a good taste.

"Perfect service"

Perfect service

"I ordered a kettle"

I ordered a kettle, it was not available. The money was immediately returned.

"The products got very expensive since…"

The products got very expensive since last year. For example, I noticed around 70% increase in white cheese. More over, Seems like there are less pastry options available. We ordered Gozleme last time and the quality was mediocre.

"Turkish breakfast"

Turkish breakfast - delicious food, great choice, well packaged and delivered very quickly.

"Missed delivery and terrible customer service"

Their delivery service DHL pretended that we refused delivery on Friday and pushed delivery to Monday with many perishable items. We contacted bonvila through their WhatsApp and no one responded. This used to be a great service sadly deterioating with many items out of stock

"Unfortunately my delivery dropped in…"

Unfortunately my delivery dropped in shed (where we put the bins in) and it was very hot that day and we had to drop everyhting in bin:(I lost my 80 gbp and all my foods

"Some good some bad"

Selection is great, food quality is good but the delivery turned up in bad shape.
The baklava was all broken, all in bits and was smashed everywhere all over the box.
The Kofte (lamb) was smelling maybe because it wasnt in the fridge and the weather is warm, the Icli kofte were all broken.
The simit was at the bottom of the box and all flat.
Manta was nice, lahmacun was nice, all the ayran and pepper paste etc were great.

"Avoid"

Used to be their customer for long. Never again. Rotten fruit, items to be kept cold or frozen arrived warm.
No response from customer service.

"Thank you for your good food"

Thank you for your good food