"Horrible customer service and quality "

Horrible quality and terrible customer service. The bed I bought for £500 (apparently it was £800 originally) tore all at the seams around the handle . I thought I was within my warranty period, as a bed that costs £800 should be very well made, so I called to get it replaced. Scott told me that they no longer had the mattress but I could pay for a cozy mattress (£160) , “their cost” They refused to honour any warranty and replace it and told me basically tough. Truly a company that doesn’t care that their products are substandard.

As you can see they responded with amazing regard for customer service

The thing is
If the bed broke last year as you say then it was in the warranty period and I want a new one.

You’re really quite a frightening example of how wrong you can go by shopping small these days. You’re leatherhead store closing should have been a sign.
So I’m going with Nectar! Nectar is a Solid company with the amazing beds. Excellent customer service, warranty andcheaper than you crooks.

*And again they they try to shame me for not buying anything else from their awful business. Nearly 2 years for £500 is ridiculous. If they were a decent company they would have been horrified that Hamseys shoddy beds had disappointed yet again.
Nectar or any of their competitors are guaranteed better beds than ones you get from these dinosaurs. Hamseys beds only last a year and cost 6 times what they pay for them. Hopefully they won’t be around too much longer ripping people off.
I’m thinking I could go to the media with this back and forth review nonsense so others in Surrey don’t make the same mistake I did engaging with these morons.
I find it hilarious that this sad little man can’t accept that he sold another crappy product and just wants to shame and blame instead of fix the problem.
Any further comments from them will show just how fragile their egos are 😂😂🤣🤣

"Excellent customer service "

Went into Hamseys looking for a replacement mattress. Excellent customer service and honest information. No pushy sales pitch. Brought a mattress and it was delivered the same night, excellent customer service.

"Good firm, good mattress"

Our daughter recommended Hamseys to us when we wanted to replace a very old mattress on our pine-frame bedstead. She took us to Hamseys in Wallington where the staff were very patient and helpful as we tried various types until we settled on a suitable compromise between the depth of the mattress and comfort. The order was fulfilled quite quickly, delivery was on time, the new mattress was taken up and put on the bedstead and all packaging and the old mattress taken away. The new mattress is proving to be very comfortable, but we will have to seek our children's help turning it periodically as it is heavier than our old one and we're getting on a bit!

"Very good service"

Bought a new bed and mattress from Wallington store. Very attentive salesman and a quick promised delivery time. Sadly the delivery didn’t happened on the day it was promised but the problem was sorted out. Second scheduled delivery was faultless. The guys contacted us and told us when to expect them. They both worked hard on a really warm day and did a brilliant job. Five ⭐️⭐️⭐️⭐️⭐️. Really pleased with the bed and mattress.

"Very good experience bed came on time…"

Very good experience bed came on time the men called me half an hour before they came constructed the bed took my old bed away and it was all done very very neatly. Very pleased with the service and the product, Thank you Hamseys.

"Andy delivered great customer service…"

Andy delivered great customer service he was so helpful

"From start to finish the service was…First Class"

From start to finish the service was great. Andy the sales man was very helpful and knowledgeable, Left us to try the beds and but was on hand when needed to answer queries.
Our delivery driver Dawid rang to confirm delivery time as promised. He again was very friendly and courteous. He explained everything about the beds to us and put the heavy king size mattress on the bed for us, and the 2 singles in position in the other bedroom ( rather than just leaving them haphazardly) He managed to delivery everything by himself which was very impressive!
Hamsey’s should be very proud of these 2 members of staff!

"Superstar Russell"

Fantastic sales job done by Russell gave my daughter a fantastic deal very knowledgeable told us he normally worked in the Wellington branch but he was in the beckenham branch today.

"Mike in the Leatherhead store was so…"

Mike in the Leatherhead store was so helpful and friendly when buying 2 beds recently. Really knowledgable, great customer service and went out of his way for me. Made it all very simple indeed. Thank you.

"Fantastic leatherhead branch"

Fantastic advice and customer service from Mike at leatherhead - cannot recommend enough - a shame you are closing the branch