"Good service. Kelly did a great job. Answered all my questions and concern on time"

Great job by Kelly from start to finish.
He answered all my questions and concern on time and every time. Good job no great job 👍

"This company is quick to take your…"

This company is quick to take your money but good luck trying to get it installed. They subcontract the installation to some guys that never call you back and don’t show up when they say they will. We’ve been waiting 5 weeks. At least three times we were told they were coming but they didn’t. No excuses provided. I guess our time waiting for them means nothing. Too bad Ameriglide uses these installers and they don’t seem concerned about it. It’s a black eye for their company.

"Your installer has not contacted us"

Your installer has not contacted us. We have the material for the stairlift sitting in our garage waiting to be installed. If you cannot do better than this, than I would suggest others to look elsewhere to do business.

"Poor service after the sale"

The ordering experience was fine, but when the unit came in and was set-up if squeaked and vibrated and I have been unable to get anyone to service it. I called the sales desk multiple times to request assistance and was promised a call back which never came. Before you order, please verify that service is available in your area. Other dealers do not want to service Ameriglide products in my area.

"Abbie"

Abbie , and install guy where easy to work with
Definitely ask for Abbie very personable, the way
Customer service should be
Thanks
Mark M

"Half a days work"

Half a days work, very easy to install for the experienced worker, and very easy specific instructions.

"John Goss gave great guidance and…"

John Goss gave great guidance and education re your healthcare chairs. I will finish this review when the chair arrives. Thank you.

"Friendly and Knowledgeable"

My sales rep, Scott Weber was fantastic with all my questions. He was knowledgeable and thorough.

"Speedy Delivery"

Shipment came in three packages and was there in four days. Very good.
Installation went well.
We do have an issue with the safety switches kicking out at times. We need to look into that.
Overall it seems like a good unit.

"Horrific Customer Experience and Support"

I have a case number for a stairlift we bought in March, installed in April and determined the first week or so of May it was broken. I went through the process with your tech support and the manufacturer to get a new chassis sent my way and have had zero call backs, no response and no resolution to the problem. I worked with support to get some sort of resolution, but the problem is the response times are 5 days between. I finally walked through the warranty form with support, that I sent 5 days ago and she told me it would be another 1-2 weeks for the part to get here. That just isn't going to work for me and I need to understand what else you can do to resolve this sooner.

I have an 80, almost 81 year old mother-in-law that depends on the chair for her safety. She has to go up and down 15 steep stairs to go to the doctor, or the store. She has broken bones in her lumbar spine and both sides of her sacrum from osteoporosis. This is a dangerous situation we have in our home, but your technical support and follow through are the worst I've ever experienced. Can you please find a quicker way to resolve this and have someone get back to me as soon as possible?