"Outstanding Service & Quality from…"

Outstanding Service & Quality from Samson Doors!

I recently had a security grille installed by Samson Doors (Samson Industrial Doors), and I couldn't be more impressed with their service and product quality. From start to finish, the team was professional, knowledgeable, and genuinely committed to ensuring I received the best possible solution for my property.

The security grille itself is of exceptionally high standard, providing both robust protection and a sleek appearance that blends seamlessly with my property. The craftsmanship is top-notch, and it's clear that Samson Doors only uses the best materials.

What truly sets them apart, however, is their brilliant customer care. They took the time to understand my needs, provided expert advice, and kept me informed throughout the entire process. Installation was smooth and efficient, with meticulous attention to detail.

If you're looking for top-quality security solutions with outstanding customer service, I wholeheartedly recommend Samson Doors. A fantastic company that truly delivers on its promises!

"Very happy "

Very happy with the service and the quality of the door, Michaela Preston helped immensely right through the process.
The only issue I had was the factory rolled the door up with the bottom on the outside and this meant the door had to be unrolled and rolled up the right way in order to install it but apart from that am really happy.
the next customer who would like a new roller door I will be recommending Samson doors.

"We got off to a bit of a shaky start…"

We got off to a bit of a shaky start but fair play to the team at Samson Doors who were absolutely brilliant at dealing with our concerns and leaving my mother (who had window shutters installed) with a fabulous solution that she is delighted with.

The installation engineer (Paul) was an absolute star and deserves a special mention but it was Michaela who helped pull things together and make my mother got what she wanted and was happy at the end of the process.

My mother is now happily showing off her new electric shutters and telling all her friends to buy their garage doors and shutters from Samson.

"Good value and great service."

Doors arrived on exactly when promised and in good condition. Excellent, tidy product, priced well, and great responsive service from Michaela and Mia.

"I would like to say Thank you to Mia and Paul"

I would like to say Thank you to Mia and Paul for the great service. This was our first time using Samson Doors. The process of quoting/design and order placement was very efficient.
We are now in the process of quoting for our second door.
Scott
Harbur Park and Leisure Homes

"Full recommendation"

We wanted to replace the window roller shutters on the two windows on the front of our bungalow. To this end we searched around for quotes from various suppliers and installers by ‘phone and email. This was on the 7th October 2024. Although the quote from Samson was n’t the cheapest we felt that the particular shutters they were quoting for were superior to some of the others offered. Moreover we were impressed by the professional attention we received from Eddie Diggin. He provided us with useful advice and guidance during several ‘phone conversations and emails. We were assured that he had our best interests at heart and we were appreciative of his no pressure approach. Once we had provisionally accepted the quote he arranged for Paul Butters to come the very next day to carry out a survey. He was with us for an hour and answered our questions patiently and clearly. An installation date of 29th October was agreed and we paid 50% immediately and the remainder 3 days before installation. The installers James and Ben arrived a little before 8.00am yesterday as arranged and worked quickly and efficiently in installing our new shutters. They were finished a little before 12.30 and made sure that we were completely satisfied before leaving. We have no hesitation in fully recommending Samson as being reliable and professional in the supply and installation of windo roller shutters.

"Helpful Service. Resolves problems."

After initial telephone discussion with the Mia at Samson Doors I ordered a set of insulated steel side hinged garage doors for fast delivery (7-10days) from their website. A technical glitch in the website links caused a slight delay but Samson Doors team, Eddie Diggins and Mia Noble in particular, were very helpful and still managed delivery within the 7-10 working days. Even managed to persuade their driver to squeeze the delivery onto the end of the day rather than first drop the next day to accommodate us as could not be available the following morning.

"2 doors serviced."

I contacted about having two roller shutter doors serviced, seemed to take a while but eventually it got sorted and Samson came out. Our assigned engineer was Paul, he was polite and generally excellent and I can't fault him at all, my 3 stars are for the initial time it took to sort out and the price. We have never had doors serviced before so wasn't sure what to expect. We were charged £350 + VAT, they had to travel 1 mile to us an Paul was here for the grand total of 45 mins, had a tool bag but generally just took notes, so the price was far, far to high.

"Good company would recommend! "

Very helpful company & a good fitter called
Paul.

"Excellent product "

From getting the quote to the finish of the job went 100% as was promised. Eddie Diggin was extremely helpful through the whole process and the quality of the product was up to expectation.Would have no problem recommending this company/product to anyone else.