"Rude and arrogant staff at Macquarie…"

Rude and arrogant staff at Macquarie Shopping Centre, charged 80 only for exterior, left a lot of dirty spots and when I showed them, the guy said I do not see any! After I said I will write a review, he said “let me fix them for you”. Waste of time and money, do not recommend it at all.

"Rude and arrogant attendant at castle…"

Rude and arrogant attendant at Castle Towers site Castle Hill. Will never return. Previously used the Victoria Ave site where the service was good with an average quality wash provided.

"Poor job quality"

Poor job quality, Robina, platinum car wash package.... I can just copy and paste other people reviews, but what's the point, they clearly don't care. Not recommended, unless you want to waste money and time.

"Carindale Westfield - Waste of time & money"

Waste of time & money. Was up sold to the $99 service for extra care on vinyl and leather interior trim. The results were appalling! There was no cleaning of the interior beyond a vacuum of the floor mats. The windscreen was streaked worse than when I dropped it off. I immediately returned to the location and requested my money back. They offered to clean the car again, but I was already running late. Despite knowing this, they continued to waste my time making phone calls and looking at the car again and again, finally offering only a voucher for the same service (initially limiting it to 2wks). Why would I want to go back?? I lodged a complaint via their website requesting contact to discuss and followed up with an email 48 hours later. Nil response. They do not care about customer service. They are rude, arrogant and lazy. They saw a new car, less than 6mths old, and took advantage of an easy job. Pathetic. Will NOT return. Would NEVER recommend. If I could give ZERO stars I would!!
Edit: and as expected they submit their standard auto response of ‘pls provide us feedback via our website’. Attn: Star CarWash - I already have provided feedback and received nothing from you. Poor customer service.

"Very poos customer service"

Very poos customer service. Staff don’t care if the car is cleaned properly or not. Even when u call them to touch up missed area, they still fail to do it properly . Two trips at Mirranda Westfield car wash and will be my last.

"NOT RECOMMENDED"

I would NOT recommend going to ANY of the star car washes!!! I have had my car washed at Tuggeranong, Woden, the outlet centre and Belconnen and the only one that was half decent was Woden. The service is terrible, they take longer to clean it than they say they will take, they don’t let you know when your car is ready to be picked up and more often that not the interior of the car is still wet when you pick it up so the car ends up smelling damp for weeks! I will not be going back to Star Car Wash ever again!

"Terrible!"

Terrible!! My 9 year old could do better! I complained and they can’t with a cloth to wipe off the missed marks! Only to scratch a brand new black car! Then they argued with me because I only paid $30! Will never support these people again! Rude and crap at something they do everyday!!

"Worst Car Wash Ever. Castle Towers"

Just had platinum wash on my car and they did a horrible job they didn’t vacuum the back, left dirt marks on the paintwork, didn’t clean the tailgate inside, didn’t vacuum under floor mats, took it back to be redone and it’s only half done. I wouldn’t recommend their Castle Towers operation. Very disappointed. Don’t waste your money.

"No duty of care!!"

No duty of care!!
Paid $100 for a wash inside and outside
While I was waiting I witnessed the staff member driving my brand new car like a rally car through the car park.
I recieved my car back damaged with scratches on it also still filthy.

I rang up and complained they argued with me and were rude pigs about it.

Do not use these guys.
Worst customer service I have ever came across

"The place is good for a car wash and a…"

The place is good for a car wash and a vaccum but don’t recommend them for a complete detail.