"It is NOT $9.95. It's $120.00"

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Paul Whitney

Aug 19, 2022, 11:35 AM CDT

Chat started: 2022-08-19 04:17 PM UTC

(04:17:41 PM) Paul Whitney: hi, can you explain how a $9.95 purchase becomes a $119 purchase?
(04:20:36 PM) Tyler R.: we only offer a 12 month subscription
(04:21:23 PM) Paul Whitney: That is a lot of money to pay for a single drawing.
(04:22:18 PM) Paul Whitney: You have a great program but it is unaffordable for the average user.
(04:23:35 PM) Tyler R.: most of our users are individual users like yourself.
(04:24:41 PM) Paul Whitney: My entire reno wil be finished in a month or 2.
(04:27:42 PM) Paul Whitney: You should NOT post a price of $9.95. It is in fact not true. The true price is $119.00. It is a deceptive practise to say that it is $9.95.
(04:29:30 PM) Paul Whitney: I have done a lot of work on my design. Now I discover it's nearly $120 to print it. Nothing free or $9.95 about that.
(04:29:50 PM) Tyler R.: That sounds like a big project, I'm sorry I don't have an answer for you other than it does also show billed annually.
(04:30:17 PM) Tyler R.: The free trial allows you to test out SmartDraw and see the features. sorry
(04:32:29 PM) Paul Whitney: Your features are not any better or worse that the free version of Sketch Up. That;s what my review will say... and that you can't print anything without paying $119.
(04:33:41 PM) Paul Whitney: I am sorry that you don't have a more transparent pricing. Would have hapilly paid for 3 months, but a year? Not a chance.

"Complete garbage"

Unless you save every 6 minutes, the software will become buggy and completely mess up your design; IE - zoom feature will add a toilet every time you try and select zoom, walls will start adding arrows even though you have not selected to add arrows, Select and place a door and it will freeze the entire screen. Complete junk for the overly priced piece of garbage it is. Avoid this software.

"Just Garbage."

Just Garbage.

"Awful"

I am writing an essay for Uni and I drew a strategy map, using SmartDraw, took me 2 days, 2 days I don't really have, and when I reach the end, it has a stupid watermark, that makes it unusable for academic purposes. Awful experience, if it's going to have a watermark you have to tell us before we waste time on this. Will never ever use again and will not ever recomend it.

"Dark pricing patterns"

Okay tool, but dark pricing patterns on the "buy" page which makes me not trust the company.

Right now, the pricing says $9.95 per month, billed annually. That's not $9.95 per month, $119.40. Pricing like that usually implies the ability to switch to monthly pricing, at a more expensive rate - instead, they're using an unethical pattern for pricing.

The tool is fine, but the pricing model makes it an unacceptable business to work with. There are much much better tools available that offer annual AND monthly pricing (Whimsical, Mural, Miro, Figma, etc.).

"Clumsy to use and would not load my saved files"

After creating an account and spending a couple of hours getting used to the program and drawing a floor plan, I named and saved a couple of documents only to find the files would not load when I logged in again. It seems other people have had this problem.

Regarding using this software, anyone familiar with using Autocad or similar will find it clumsy and awkward to use.

"Tried their free version to see if I…"

Tried their free version to see if I wanted to purchase this. After several hours of working with smart draw, I will pass. Started off ok but when I wanted to break up walls, add etc. I did not like all the effort it took. To me it was so sketchy when trying to lay out a basic floor plan. Just connecting walls, adding walls, or corners was totally annoying when attempting to align with other walls. I found it very aggravating to deal with. I don't have the time to mess with a program that should be simple but to me is not. I will stay with what I been using. Very frustrating program in my opinion.

"just a waste of time"

just a waste of time, takes more time to correct than it does to create.

"Horrible program"

Horrible program. Don't pay for this program nothing different then the free version. Waste of time and money. If I could give a negative number I would.

"Annoying and difficult with useless trial"

At first try, it seems like it will be useful and easy, with numerous initial layouts and tools. But, that's when the troubles begin. First off, it wouldn't create a new document. I opened a new page and suddenly it created a document when I clicked on the template. That was just the start of the bugs and totally bizarre behaviors. Every operation was much more difficult than it needed to be. Many times I couldn't find a way to do simple operations. When I finally had something that was close enough, it printed watermarks over the entire page saying how it was created with a trial version. After all the previous problems that completely convinced to never spend anything on this product.