"This company is a scam"

This company is a scam. When you call them, it will ring for 2 hours and cut off. I order bed and mattress from the beginning of February, after waiting for three weeks, I called several times but someone picked the phone and promised my money was due to be refunded the upper week. More than two months now. I can’t get my refund. They don’t even pick their calls again. They will put you on hold for two hours and cut it off after two hours. One e mail address returned back and no reply for their second email.

"Had 3 replacement mattresses all suffer…"

Had 3 replacement mattresses all suffer the same problem, now you can't even contact them, give this company a wide birth

"They now call themselves Divan Bed…"

They now call themselves Divan Bed Warehouse based allegedly on Bertha Road (Birmingham).

"You didn’t deliver the king size…"

You didn’t deliver the king size mattress you gave me a refund

"I ordered a single bed in January"

I ordered a single bed in January, nothing has arrived and they don't reply to emails or pick up the phone when you call them. Worst company I've dealt with in a very long time. I'd recommend looking elsewhere

"Ordered bed and headboard in November…"

Ordered bed and headboard in November 2024. Bed arrived in January 2025 with damaged headboard- probably courier. Sent photos and still waiting for a replacement, now April 2025. Refund promised but not received. DO NOT USE. they do not reply to emails despite raising a complaint.

"I never received a bed"

I never received a bed. They don't answer emails or phone calls. If you do send an email it bounces back. Exactly the same as the delivery company they use ,Zenith delivery. Absolute scammers. Currently going through charge back with my bank

"Zero.Good job the website has gone"

Zero.Good job the website has gone. Although I feel they may reappear under a different name. Ordered divan and headboard 22 January delivery advised by email as 28 February which never happened. Took time of work to wait for delivery due to the £45 charge for a missed delivery. Try to call both sleep beds and Zenith deliveries the sisters company never spoke to anyone. Sent an email re the delivery and requested a payment to reflect the lack of communication re delivery, has email response that offered a 10 % goodwill gesture that would be paid to my credit card in 10 to 20 working days and that a new delivery date would be arranged- this did not happen. Middle of March I emailed again to request a delivery date, no response so spoke with Credit card company who put payment in dispute. Emailed and advised them that I had done this as the website was no longer in existence and got the folllowing email response
Dear Customer,

Thank you for reaching out. Due to the recent issues with our payment processor, we regret to inform you that we do not have an update on when your order can be delivered. Additionally, we are unable to process cancellations or refunds at this time.

We would advise you to obtain a refund due to the uncertainty of the current situation and recommend contacting your payment provider and requesting a chargeback, as they may be able to assist you in retrieving your funds.

We sincerely apologise for this situation and appreciate your patience as we work to resolve it.

"Absolutely disgusting service"

Absolutely disgusting service! Happy to take my money but then email two days later stating they are cancelling the order and will not be able to refund me so had to raise a claim through visa! 3 weeks later finally get a refund from visa! Not mattress and significant amount of money down for a significant period of time.

"This company is an absolute joke paid…"

This company is an absolute joke paid for my bed and mattress but never received them or heard from them again until they said my refund would be in my bank in 10-20 working days, still waiting over a month later, whatever you do give this company a very wide berth just hoping my bank will get my money back, absolutely fuming 😡😡