"Warning! Do not use this company to sell your coins."

Warning. Warning. Warning. Do not take your gold coins to this outlet. I had brand new, never touched gold coins from the bank and they said there were minor flaws. In other words damaged. A total scam to keep more money in their pocket.

"have dealt with VBCE for years. big marks to IRAM in Vancouver"

have dealt with VBCE for years. most recent transaction today. great experience. high marks to IRAM at downtown Vancouver location. pleasant, knowledgeable and efficient.

"Reasonable rates"

Reasonable rates. Expect a huge line up though, however it does go quite quickly.

"Exceptional Customer Service"

I have been a satisfied VBCE client for several years since I had the recommendation of a respected business friend. I travel every fall to Mexico for the winter and stock up on pesos before I leave. I've always been happy with the service I've received but this time VBCE went truly 'beyond' for me. Although I got to the South Granville branch pretty early, another customer had beat me to all the large denomination Peso notes. I really didn't want to carry a lot of bulk with me on the plane so my friend suggested I call the Downtown office to see if they could trade in some of my 500's for 1000's. I got a very pleasant person on the phone and she recommended I head there right away. Because it was just a matter of minutes since I'd purchased them, they would do whatever they could to help me out. I received a warm welcome from IRAM and after a quick check with her supervisor, she was able to exchange all my small bills for large ones. She couldn't have been any more warm, understanding and professional. Her service was impeccable and her demeanor so helpful! It's not often I run across such fabulous customer service so asked for her name so that I could tell VBCE how appreciative I am and what a great employee they have. VBCE really went above and beyond for me and I am grateful.

"First Class Rates & Service"

I've been a loyal customer of VBCE for several years and have always had good rates (CAD to USD) and it's a plus that their service is great. I particularly want to compliment ALLAN TSANG, a gentleman who provided my USD in the form of a bank draft (at no charge) to ensure I could safely walk to the nearby CIBC to deposit the funds -- he was knowledgeable & extremely pleasant throughout the process. Kudos to you Allan, you're a five star!! Laura M in Richmond

"Courteous, diligent and responsive Chris"

Just wanted to thank Chris for his excellent customer service and making me feel valued! He tirelessly explained the information in detail throughout the exchange process. He then proactively contacted me at every important juncture. Chris, together with Sunny at the Richmond office, even helped me expedite the draft drop-off step, which was above and beyond my expectation. Most importantly, as a financial service consumer, Chris was my wingman on that task so I could focus on work etc.

"So for at least 5 years I am using…"

So for at least 5 years I am using their physical locations and around 2 or more the online version. Never had a problem, never received better one. I am not stopping recommending it to friends and families.

"Helpful and Courteous - Thank you Dawn!"

I have been your client for 7 years and today after not logging in for a long while needed help navigating your new site. Had the pleasure of being assisted by Dawn Hovgaard who walked me through and helped me set up an additional account to use to transfer funds from.
Courteous and helpful - VBCE you are lucky to have her!

"Good rates terrible customer service"

Good rates, terrible customer service.
Dealing with their customer service was one of the worst experience ever.
I signed up with their online service but, due to the unfavorable performance of the stocks market, I never got a chance to use it.
A year later I then reached out to the customer service to make some adjustments to my online account to finally use the service but the representative literally said “you wasted our time setting up your account” and refused to help.

"Good exchange rates 🙂"

Good exchange rates 🙂