"BE AWARE OF THEIR CARRIERS!"

I knew that Nationwide Moving is a broker when I signed a contract with them. However, when I researched the carrier that they assigned to my move, I was freaked by the horrible reviews on the BBB that other customers gave. I asked Nationwide Moving to assign me a REPUTABLE carrier, and the one that they then assigned had even worse reviews (The BBB gave them an F rating). I was lucky that I canceled my contract within 72 hours of signing it, so I did get my full deposit back. Whew! I am writing this because I want to alert potential customers of my experience. Nationwide Moving shamed me for asking questions and voicing concerns about my contract matters. One guy even told me that I was "a really nervous person who needed to take a deep breath and settle down." Folks, do your homework. READ THE CONTRACT. Know every single item on your inventory and triple check it. READ THE REFUND POLICY, and trust your instincts. You MUST realize that an 18 wheeler will arrive with your belongings at the destination point and, if they can't access the drop off, you will be charged A LOT more. Yes, moving is very stressful, but take the time to read your contract carefully. Nationwide Moving contract is very explicit, BUT they hire horrible carriers to actually do the job.

"THIS IS A BROKER NOT A MOVER"

First and foremost this company is a BROKER and NOT a true moving company. They own no trucks, storage facility, or anything. They DO NOT have a UDOT# which is what you need to move freight in the USA.

They do not disclose any this when trying to sign a contract with you and talk about their availability and all sorts of this. They are basically using a bidding site with transporters who are going to take a cut of the estimate and scamming you. I'm sure because they never outright say anything about their status that this is a grey area of something being legal/illegal. If you are reading this - RUN FAR AWAY. The actual person transporting your stuff is likely going to have several fees that they add on that were not discussed in your estimate to increase their own cut and this is where you will lose even more money. Further, Nationwide calculates in cubic feet which from what I have learned over the last month IS NOT the way moving should be done and is predatory (trust companies that use weight, not dimension). We realized this too late and were stuck with them because we paid a deposit. A lot of moving is done through brokers but beware many are predatory and if you can find a direct shipper this is your best bet.

As for our moving experience:
This has been a nightmare and while I blame the transporter I also blame Nationwide for setting us up with this predatory company for a quick buck. The company they initially brokered was changed the day of without notice. They sent our final estimate 24 hours before our item pickup on 06/30 with a transporting company that had good reviews. The day of our move a different company with horrible reviews showed up --- 4 hours late. They did not take all of our items the same day and made us wait 24 hours to collect the rest (after collecting additional payment of course). I am not disclosing the name due to fear of recourse because I still do not have my things but that will be dealt with separately. Currently, my items have been sitting in San Tan Valley, AZ (at a third party storage facility that I did not request) while I sit in an empty apartment in upstate Ohio. San Tan Valley is 40 minutes SOUTH of Phoenix (my starting location) and roughly 100 extra miles out of the way from my destination across the country. My items were promised delivery on 07/09 and have not moved a single inch. The transporter is dodgy and said they had a 38 truck fleet but suddenly doesn't know how they are going to move my things because they are "so busy." These are the type of transporters Nationwide will broker your things to. I'm sure this transporter bid lower and got the job at the last second - Nationwide didn't care because it made them a few hundred extra bucks.

Do not trust these people and if you have signed a contract and made a large deposit make sure you force them to give you appropriate service. Make sure your estimate is accurate and you know exactly how much stuff you have. Place AirTags in your packed boxes to track them. Ring their phones nonstop until they get sick of hearing from you - they deserve the inconvenience for what you are going to go through.

"Contract was with nation wide moving…"

Contract was with nation wide moving and storage to move my 86 year old father Inlaw that is blind and deaf vet from ca to Kentucky!
Then they gave it to
Next stop moving and storage
Date of service TBD / 6/19/23 or 6/20/23

The service was moving service.
Cancelled on 6/07/23

Reason for cancellation was!
We called to upgrade our service.. was told by national wide to call
Next Stop moving and storage.
We called next stop and wanted the P.G.S service as stated the the contract..
we called and they had no records of us or are moving.
They didn’t know who we were or anything about the upgrade that they offered. At that point we didn’t feel comfortable going forward so we canceled.
The very next day nationwide called us. And she stated she understood and would feel the exact same way!
Then the next day we had a conference call with Nationwide and next stop moving and storage. They also said they didn’t have our contract and didn’t know who we were and they couldn’t offer us an upgrade.. and again, Nation Wide understood where we were coming from and again she said she would feel the same way. We have received no services at all from them. I feel they do this to a lot of people just to scam money. We gave next stop moving and storage our job number and they still couldn’t find us or know who we were. We signed the contract on 5/17/23 you would think by 3 weeks later they would know who we were! We were moving in another week and a half.. this just isn’t how business should be handled when they take $1044.75 ! I am disputing this charge and will keep disputing it. They should not get paid for no services whatsoever they didn’t even know who we were.
Signed


2421 Production Dr Ste 208
Indianapolis, IN 46241-4995

317-565-6319

"THE ABSOLUTE WORST company I have every…"

THE ABSOLUTE WORST company I have every been a customer of, sadly. Leo, Todd, Veronica and Chris in the "customer service department" run a crooked operation full of lies and deceit. My experience recommends you STEER CLEAR of this debacle of a company!! It is a scam of a different nature. Their original quote is a giant lure. When the truck they send is "magically" too small they're only remedy is to have you pay for another truck. "Simple fix", they say. The bigger problem with that is the quote for the second truck is double or triple (in our case) the original price. There isn't a big enough negative number to give this company!! They don't deserve anywhere close to a 1-star. But what do they care? They get to steal people's money and get-a-way with it and then move on to their next unsuspecting victim. That is the only "moving" they are good at.

"If I could give zero stars"

If I could give zero stars, I would. After contract signed, the costs increased, the packing was slip shod and the relo was late and time consuming. Simply the worst customer service in the industry. The subcontractors were cheap and inexperienced and several items were broken, damaged, torn or in worse condition when they arrived. No help from the executives or the management. I cannot recommend them at all.

"Worse customer service"

The customer service were never help me when a estimate was taking wrong . They make you believe they take care of the situation the first day. Before you sign up the bill of lender with the deposit ,after they get the money you are fxck off , and they never will give you the refund back . Never take the calls . A guy called Mike make you believe he give you his personal phone number to you for comunication but he never reach to you ,this people are miserable . Dont sign anything or pay anything to them.

"There is a special place in hell for…"

There is a special place in hell for these guys and all their shady vendors. One of the most awful experience of my life. Run don’t even stop. Awful dealers who take no responsibility for their third party vendors. Awful just awful. Don’t be fooled by their fake estimate. They mean nothing. They get you in just for the vendor to show up and double the cost.
The vendor stole, doubled the price and broke my belongings and I have no recourse.

"BROKER and Scam! Nationwide Moving = National Moving Services"

this is called National Moving Services now and has a 4-star review on the internet (probably paid for) but is the same as Nationwide Moving Services!!! It’s a broker company and a scam!!! I would rather be robbed at gunpoint rather than robbed by what they did to me. The broker company they used was Cobra Van Lines and also so horrible. Please for the love of god do not use this company. If I was wealthier, I’d sue them for the way that they treated me. They were insanely unprofessional and rude and impossible to contact.

I was moving from FL to PA for school. I was only contacted about pick-up and delivery of my items 16 hours in advance which is absolutely not acceptable since I had to plan when to empty my old apartment and when to arrive at my new (empty) apartment. They arrived a day later than promised without letting me know until 16 hours beforehand (they assured me they’d let me know 2-4 days beforehand but then no one picked up my calls). Upon pick-up, charged an extra $800 (despite being late and forcing me to work harder to clean the apartment before my lease was up) for hidden fees. Upon delivery, they kept changing the date of delivery 6-16 hours beforehand (keep in mind I had to CANCEL my flight in because they expected me to WAIT IN AN EMPTY APARTMENT FOR 30 DAYS TIL THEY DELIVER — my furniture has been sitting in a warehouse near my Florida apartment for 1.5 weeks). Then when they finally arrived, they charged an extra hidden fee for a “shuttle service” that no one agreed to. And then more for elevators etc — in the end I paid over twice as much as expected. I signed the contract for $1850 and ended up paying well over $4000. For the extremely rude customer service (especially Heidi at CobraVan lines and Jennifer at National Moving Services) and hidden fees and late delivery/pick up, this has been the worst moving experience of my life. And I hired them to make it easier. I wish I just packed my stuff up myself, so please save your money and go somewhere else. I wish I could sue these companies but I hope you all see this and put them out of business.

"This company is beyond shady"

This company is beyond shady. The movers were supposed to arrive at 4 pm Wednesday. I called the dispatcher to complain. He promised they’d arrive 10 a.m. the next morning forcing me to reschedule my flight out of town. The movers showed up 3 hrs late on Thursday (1 pm). When the movers arrived they smelled like marijuana.

Despite the dispatcher assuring me they would remove and pack my television wall mounts the movers refused to remove the television mounts.

I called the dispatcher several times during the move to complain about the movers working slowly and their lack of professionalism. The dispatcher promised to send 2 additional movers to expedite the move so I wouldn’t miss my already rescheduled flight. Only 1 additional mover arrived over an hour later and despite starting at 1 pm having to only disassemble two Ikea style beds and move 10-12 packed boxes. They were still moving 6 hrs later.

After they drove away I didn’t hear from the movers until I called 5 days later to ask where my household goods were only to be told they were in their warehouse in Miami and I now owe almost twice the initial cost.

They have been dishonest since they showed up to my house and now they are holding my home goods hostage and demanding more money.

DON’T NOT USE THS MOVING COMPANY!

"BAD BUSINESS ALERT"

Do NOT under any circumstances do any business at all with this "company". This is a scam entity they are there to swindle you out of a $600 deposit, book a "move" although they are not movers at all. They do represent themselves this way initially, and then increase the initial quote, as well as tell you they can't refund your deposit when they are uncovered for the SCAM/fraudulent company they are. Thankfully, through some deeper digging it was uncovered before they were allowed any sort of possession of my things. The ruse starts from the beginning, my experience was with Tiffany... You will later speak with likes of Cameron, Kaden, Garrett, and lastly Ciera as the fraud escalates. Anyone you speak with at this company has a defensive/aggressive and condescending tone as soon as they know the ruse is up. They bait and switch and tell you that you are adding things to your quote even though you have not in fact added any inventory at all. Additionally, the most egregious part of this entire thing is that they have no way of telling you how your things will be safeguarded. Save yourself the time, headache of dealing with these folks, and keep you and your things far away from this "company".