"SCAM COMPANY DO NOT USE"

SCAM COMPANY DO NOT USE - You only need to look at other reviews. Same issue... posted a part for testing and repair... message to tell me they can only test half and its fine with a bill for £70. It doesn't make any sense that they could only test half - its not a cake. These guys now have my part. I've begun legal action against them.

"They don’t have a clue"

We sent a clutch actuator for testing which their website suggests they are very competent at doing. Turnaround advise at one week. After four weeks I rang to see what was happening, to eventually be told they found no fault. In the meantime there is practically no way to contact the place remotely and the receptionist is truly clueless. On return of the part, it was still faulting and so replaced with a new one - problem fixed. Genuinely I don’t think they did anything with our part to test it or otherwise. Their incompetence made the cost of our repair much, much more expensive than it would otherwise have been with he extra labour, not to mention the car was off the road for nearly two months because of Sinspeeds failings.

"Do not use...refund still due after 6 months"

We have been waiting since February for a refund from this company...PLEASE DO NOT USE.
We sent a gearbox actuator to be repaired, and paid in full. We were informed that they are unable to complete the repair and returned the item.
Initially we agreed to a partial refund as they claimed it took them time to investigate the fault, since then we have had minimal contact and no response to our questions. We chase twice a week with no outcome.


Please also be aware that their telephone/support number has never worked. So do not expect to reach anybody in person.

If I could Zero stars I would

"Absolute rip off"

Absolute rip off

"Be very careful this company now…"

Be very careful this company now operates as ECU repairs in Greenwich but the address is the same;
Unit 3, Brookmarsh Industrial Estate, 70 Norman Rd, London SE10 9QE
Do not send anything to them for repair especially your main engine ECU!!! You wont see it again but you will have been persuaded to pay upfront. AVOID!!!!

"If I could give 0 stars I would"

If I could give 0 stars I would. This is probably the worst Company I have ever dealt with. All my statements are facts. You call and speak to the staff that can't be understood properly. You finally manage to convey your needs and are promised a call back.....this never happens. If you ring and someone answers they promise to call back and when flustered because nobody knows what is happening you get cut off. I have rang over 30 times to speak to the manager who is forever in meetings. So today I have asked for my part to be returned so I can go somewhere else.
I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY - SO MUCH STRESS AND NO FURTHER ON AFTER 3 WEEKS NOW SO I ASKED TO HAVE THE PART RETURNED. THEY LADY SAID YES AND HUNG UP ON ME.
All other reviews with delighted customers must be fake.......avoid this incompetent and rubbish Company.

"Incompetent"

We sent a Jaguar throttle body in for repair, on the basis of the very slick website. Should have read Trustpilot first. No responses for weeks, then 'it is with our research team'. They tried to up the repair cost. Like a fool I believed them weeks later the unit was returned, not even cleaned. I don't believe anything was done. On refitting the fault codes and symptoms were exactly as before. Incompetent, probably fraudulent and should be reported to Trading Standards. Please, please avoid.

"Shambolic, trust them at your peril"

Sinspeed's detailed description of the Teves Mk 60's well known ESP design fault and their solution prompted me to send my unit for repair. It had been repaired successfully on three previous occasions, at three yearly intervals by another firm, each time for the same fault.
Sinspeed claimed it was tested and beyond repair but with no explanation, which I've asked for and still not received. They offered a refurbished unit for roughly £140 +vat more than the going rate elsewhere. When I declined, they tried to charge a test fee of £125 + vat, suddenly up from the quoted £65 +vat.
They agreed I could collect my failed unit, at a time specified by them, but when I got there they couldn't find It and insisted I wait outside while they searched for probably 15-20 minutes, without success. Given my wasted journey, they agreed to send the unit to me at a different address that I specified. But they got this wrong and sent it my first address.
In my view, they try to portray themselves as a well organised, efficient, reliable company, whereas in my experience they are the exact opposite and totally disorganised in every respect.

"Avoid"

Workshop resembles a car scrap/graveyard. Incapable of giving a straight answer if they reply. Did eventually return the ECU untested without explanation after 4 weeks. Avoid

"This company I thought was just the…"

This company I thought was just the company I needed when I had gear problems on my Smart car as I was sure that either my clutch or gear actuator was at fault. Spoke to Zak eventually who assured me that he could test both items and have them back to me (repaired if needed to be) in about a week. Sent them next day by DHL as he suggested and they arrived the next day (signed for).
This is where it all goes wrong, I tried phoning every day for a week but no answer. When I eventually got an answer I was told that they have no record of my units being delivered. Long story short they eventually found my units and after another 4-5 weeks of many phone calls and a loads of lies, they informed me that they couldn't find any faults with them so once they eventually sent them back, at 3 times the price that it cost me to send them, I fitted units back to vehicle and continued diagnosing problem. Found clutch was faulty, which I changed, then clutch didn't work so took the clutch actuator off and found that it was seized and didn't work. So £500 pound later I've had to change a unit that they've tested and said there's nothing wrong with it.
I'm going to ask for a refund for the unit that they have tested with a incorrect outcome. Not going to hold my breath on that though!
There are other companies that can do this testing!