"Very useful for my daughter's Grade 3…"

Very useful for my daughter's Grade 3 MAP test preparation

"I bought the family suite from…"

I bought the family suite from test-prep twice in the span of 3 years. On both occasions my kids successfully passed the exam and got admission in the new school. Without such an extensive practice, this would not have been possible. I am grateful to have found such a useful resource online.

"used it for a cat 4 prep to get in to a…"

used it for a cat 4 prep to get in to a school i wanted to get in. There were 80 applications and only 10 spots left and thanks to 4 days of prep i got in the school

"DONT BUY FROM THEM"

They are purely as s holes. I baught the basic package and it never worked. I can not access my tests which are for next week.

"4 different prices; 1 product"

Was given 3 different prices for a "family membership" and paid yet a different price before I told them I would simply keep my initial 1 student membership; eventually asking to cancel all together. When I pointed out the discrepancy via email, "Cristina" sent me back to "Ann". I'm emailing back and forth with "Ann" but it is all very suspicious:

(my correspondence with "Ann"):

I had access to MAP practice but Cristina said that would be the one test type I would not have access to with the family upgrade IF I received the $20 refund.

You did not say I would not have access to the MAP testing practice if I received the $20 refund.

You are not explaining why I paid $139 instead of the $129 or $149 membership price, nor are you addressing the $119.

I no longer would like to keep my membership and would like a refund of $99 and $40 - a total of a $139 refund.

I have not used your product and there are too many inconsistencies. Please cancel my membership.

Thank you for your assistance


Hi,

Please be reminded that if you wish to access all practices except the MAP practices, it would be at a cost of $129 for the family membership. The $129 will give you access to all grade levels available except for the MAP practices.

If you need the MAP practice the family membership is $149 and you will have access to all practice we provide.

Therefore if we refund you $20 you won't be able to access all grades MAP. Let us know if it works for you and we'll proceed with refund.

Please be sure to let us know if you have any further questions.

All the best,

Cristina S
Customer Support



From: Ann W c.serv@testprep
Sent: Tuesday, November 15, 2022 5:10 PM
To: me

Hi,

Thank you for your response.

We send the details to the development to be correct but with the license you already have you would just need to pay the $20 to upgrade.

The reason you paid $40 it's because we only has a coupon for $40 but as you requested the details were sent to the finance team for the $40 to be refunded.

All the best,

Ann W
Customer Support at TestPrep-Online

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On Tue, 15 Nov at 11:56 PM , Sarah wrote:
I’m sorry but that doesn’t make sense. It would have cost $119 to upgrade in addition to the $99?

Then why were you telling me I’d have to first pay $40 to then receive the $20 refund?

Can we simply cancel my membership all together? Im just not comfortable with this site.

Please refund both the $99 and the $40; I haven’t opened any of the packs.

Thank you

Sarah Thompson


On Nov 15, 2022, at 4:45 PM, Ann W .serv@testpre wrote:

Hello,

Thank you for your response.

A a initial purchase of the Family Membership the prices and access are setup as Christina quoted. However because you made the purchase for a single access the Family Membership would show as $119 to upgrade.

All the best,

Ann W
Customer Support at TestPrep-Online

Website | Email | Facebook

On Tue, 15 Nov at 11:35 PM , Sarah wrote:
No, I’ll keep the original $99 membership. I just want to understand why there were 3 prices given for the family plan )$119, $129, and $149), why I paid another ($139) and why Christina told me I would not have access to one of many standardized testing options.


On Nov 15, 2022, at 4:29 PM, Ann W.serv@testpre wrote:

Hello,

Thank you for your response.

The family membership you had would give access to all MAP practice. Do you wish to have it reinstated?

All the best,

Ann W
Customer Support at TestPrep-Online

"A very positive CAT4 Tutoring/Test Prep experience"

My children used Test Prep's services to prepare for the UK CAT tests with which we were unfamiliar. They were assigned the same weekly tutor over a period of 6-8 weeks who was genial, friendly and helped coach them through the process and the test specifics. The end result was that both of them were fully comfortable with the CAT4 by the time they sat the test for entrance exams. I had no complaints and found their services reasonably priced and very useful.

"Don't do it"

Don't do it. I bought a family membership (large) package and there is no access no actual tests. They gave me access to a 2 page math pdf that I can get off google or my kids math book. I never received my second and third account. Useless.

"Sharon L was the best assistant ever!"

Sharon L was the best assistant ever, unfortunately I happened to forget my email address and also password to sign in so I was struggling with it all night long and all day long for the last couple of days! But the first reply was from Ann, after that I couldn’t hear from her, suddenly this Sharon showed up and took over Ann’s job, I guess! Anyway she tried to verify my account first by protocol and finally she found my email address to sign in and reset a new password in a timely manner as I asked for! She has been an amazing helper ever since I’ve experienced in my entire life!
Thank you so much, Sharon!
I do really appreciate that!!!

"They Lie about other college…"

They Lie about other college associations. They will tell you whatever you want to hear, so you sign that contract. They will hold you to that contract even if they lied to get it if you into it. They promise one thing and then do another. They try to make things “better”, with more lies. Then telling you don’t have a choice. It’s in the contract, even if that path changed. I gave them a second chance… they through more lies to make sure I would go with what they said.. go to class online.. Boom it’s class 4. Apparently “rolling classes”, which means you can get dropped into any class, at any time, no matter where that class is on the learning material. Then tell you to go back and study all the classes “you missed”, so you understand where they are in class now. Basically go teach yourself.. pretty sure I paid to be taught.

"Used this to practice for Hopkins CTY SCAT"

This is a great resource. My son recently took (and passed) the SCAT for admission to Johns Hopkins Center for Talented Youth program. Because he was 7 (just turned 8), he'd never taken any sort of online test, and had test and timed test anxiety. Practicing with Test Prep Online was a wonderful way for him to get comfortable with the test format. His anxiety around testing on a computer gradually subsided (we did lots of positive and mind-growth talk, and worked on seeing it as an opportunity to play a game and test ourselves, and reiterated that any score is ok because the purpose is just to practice, etc.), and he even ended up looking forward to test prep and enjoying it as a game. After a practice quiz we would look over the explanations, which were clear and understandable. At first we covered the timer that pops up in the right-hand corner with a sticky note, but after the test prep became routine, we removed the sticky note and he was fine. His scores on the SCAT mirrored his scoring with Test Prep Online, so I really appreciate Test Prep Online's accuracy. Thank you for making this process so much easier for us!