PRA Group UK

Financial Operations and Advisory
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81 reviews
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PRA Group UK

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Scott Campbell

1.00/5.00

"My initial debt was over £5000"

My initial debt was over £5000. I was paying £60 a month and now £70 I pay without any issues.. I am not down to just over £3400 I believe. End of April I am going to lose my job. I have told them I will have £1700 spare asked if they would consider it as a settlement offer, otherwise I will be paying £5 a month for years and years but they said no. They are already In good profit off me due to the price they paid for my debt but still they won't accept it. If they accepted it they would have had over 50% of the debt. On paper they say they will help but greed is what they thrive on

03/04/2022

NIKITA GILES

1.00/5.00

"Harassing"

Harassing. When I am paying them they still leave me millions of voicemails.

30/03/2022

Dee Eshun

1.00/5.00

"I’ve been harassed for over 10years…"

I’ve been harassed for over 10years totally ridiculous and annoying

14/02/2022

Gary

1.00/5.00

"We are victims of provident (doorstep…"

We are victims of provident (doorstep loans) tactics, but we are unable to have our debt written off or seek compensation like thousands of others are.
This is because PRA GROUP bought our debt off provident so we're not entitled have our debt written off or seek compensation for the way our family were left destitute.
An experience I wouldn't wish on anyone.
So if you are a customer of the provident and they haven't sold your debt to PRA GROUP yet.
Then this is for you:
The FCA, Provident’s regulator, said it did not approve of the Scheme. But as Provident has stopped providing doorstep loans, the FCA did not object to the Scheme in court.

4 million previous Provident, Satsuma, Greenwoods and Glo customers can now make a claim to the Provident Scheme. These claims have to be made before the end of February 2022.

You may have paid your loans on time but they may still have been “unaffordable” if you had to borrow more money or refinance your loan.

Only £50million is available in the Scheme, so you won’t get a full refund. But you may still get hundreds of pounds and your credit record cleaned.

13/02/2022

RJ HY

2.00/5.00

"Little bit frustrated"

Little bit frustrated. Was recently offered a partial settlement which I wasn’t able to do at that time. However came back to them a couple months later and said I could now do it. Except the offer had ‘expired’. The guy I spoke to didn’t even try and help or negotiate something with me. Basically just said goodbye and that was it. A shame as I had previously found PRA really helpful and it’ll just mean the money I had available will go to another creditor and PRA will continue to receive nothing which makes no sense.

31/01/2022

Alex Aspinwall

1.00/5.00

"You have harassed me for 10 years"

You have harassed me for 10 years! Im no longer angry though as its quite funny you dont get the messsge. You are like an ex partner who cant accept its over. I have sent you letters to deny any knowledge of a debt in my name which i do not recognise, I have never recieved a default notice or entered into any such agreement with yourselves. I also requested you sent me my data file and cease contacting me via phone and text. Dispite this you still call and text me.
I have reported you to the FCA and ICO yet you still call and text me.
Maybe I will just report you to the police for harassment. Here's to the next 10 years you absolute wasters.

03/11/2021

RJH

5.00/5.00

"Surprised by some of these reviews"

Surprised by some of these reviews. I have had some dealings with PRA group recently who have been nothing but helpful, empathetic and patient. Yes, they do phone you and send letters, but if you just take a few minutes out of your day to log in to your online account and send them a message or give them a call, they will help you and are ready to listen. They will never force you to pay what you cannot afford and I managed to negotiate a settlement on the debt I had to pay it off sooner.
These companies are not that scary - since the financial crash in 2008/2009, they really are not allowed to be as regulations have changed. If you are getting letters, phone calls etc, it really will benefit you to just take the time to deal with it. Nobody here is judgemental or going to bite your head off.

12/10/2021

Ian Finch

1.00/5.00

"This company hounded my partner for a year or more…"

This company hounded my partner for over 12 months,just endless phone calls,after I told them all contact was to be by letter,they then proceeded to send endless threatening letters.Using the template letter, which is on Martin's Money site,asking who the debt was with etc,they sent a contract that had been signed by my partner for a store card,which she never had,but it was 20 years old.After writing to them explaining that the statute of limitations on this sort of debt was 6 years,they replied saying the debt was now "statute bound" meaning they could not now try and reclaim it,and was now closed.Strangely for a financial debt recovery company,you would have thought they would have known from day one that this was an unenforceable debt,but no they would rather keep fishing for the poor unfortunate who gets scared into paying,as my partner would if I had not helped her.Shysters and legalised robbery,If you owe money to a company legitimately,then yes that debt should be paid in a reasonable time but not by fear and upset and constant phone calls at all hours with no explaination in full from the start.

03/10/2021

Mustapha M

5.00/5.00

"pay only what u can"

I am surprised by what people write here. me I deal with Pra Group. they do all to help you. you have debt you must pay it this is sure. but they will discuss with you and you pay only what you can. sometimes you can not pay so they put your account in hold. they review your situation every 6 months. so me I did not see anything of what people write here. only one thing I don't like in Pra is that they call u Saturday early morning. I worked 7 days week to pay my debt. today my first Saturday off to sleep and rest bit but they wake up me at 8 am. I hope they will think about this and change it. but other than this I found them they help and support.

11/09/2021

Stephen Young

1.00/5.00

"Shadey company."

Shadey company.
They put defaults on your credit file and try to extort money from you. 8 months later and still answers to my issues, had to finally speak to the ombudsman. Probably end up in court. If you hear from them just ignore them and report it straight to the FCA.

07/09/2021
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