"You write them a letter and they don't…"

You write them a letter and they don't even read it properly . They buy a £10000 debt of a company you owe and they purchase the debt for approx £1000
So you think you will owe them £1000? Wrong they chase you for the full £10000 debt. Like leeches they bleed you dry just to make money off poor people.
My friend made them an offer to pay off the debt about 10% but they refused even though he told them the debt was having a detrimental affect on his mental health. he killed himself shortly after they refused his offer. Now they won't get a penny.

"Unhappy"

Set up a repayment plan with the above mentioned company and just because a repayment date falls on a bank holiday or a weekend my bank does not process payment until the following working day. Now due to something which is out of my control my repayment agreement gets cancelled and I am threatened with late payments etc.

I don't understand why I'm being penalised for banks that set up their rules that any payment processing is performed the next working day. I will be taking things further as I refuse to be made out to be in the wrong!!!!!!!! How the hell can I help if a repayment date falls on a weekend or bank holiday??!!

"4 years of constant nuisance calls for someone who isn't me"

It has been around 4 years of nearly everyday phone calls (all blocked), as they are looking for someone that I have never heard of. I have had my phone number close to 10 years now, so no idea where they get their information from. Edited to ad: I have never been in debt, and they are not actively looking for me, but some made up person. That is the reason I am not willing to deal with them, or pass my information to their complaint team.

"I'm a victim of financial abuse"

I'm a victim of financial abuse, I have been fighting for 3 years to prove this with the credit cards he used. I'm a penniless single parent of 2 children. I try my best to scrape by getting no help from their father. I pay a small fee each month and I sent all the information I had to the company explaining my situation and they want a doctor to complete a letter to why I can't work. I do work!!! and I can't afford to pay for a doctor to complete this form anyway. Going out of my mind and not sure where to go next. They don't care and won't listen and request irrelevant information so they can drag this out longer and cause more suffering. I'm so tired and just need this to stop for the sake of my health. I'm sick of crying myself to sleep over this mess.

"Constant harassing phone calls"

Constant harassing phone calls.

I arranged a payment plan with them over email and still received multiple phone calls and emails advising me that my account was unpaid which I was fully aware of.

Then received a phone call from the 'Complaints Department' asking if they could have five minutes of my time to which I answered no but still continued to try and coax me into speaking with them. No communication between members of their team at all.

"Scam artists"

They keep sending me letters for an account I don't even have for Lloyd's TSB account thats over 10 years old. I've tried telling them, they don't listen. They can't take it to court because of how old it is but I've told them to try and take it to court so as I can tell a competent judge but they won't because if they do the non-existent debt will be written off. Scam artists!

"Very poor service"

Very poor service. Paid account in full, however asked them to provide paperwork to remove a charge but got nothing but lies and incompetence. They’ll promise you the world…call backs and contact, but deliver nothing. I understand people have no choice dealing with them, but please be aware of who you’re dealing with.

"Incompetent bullies!"

This company has been harassing me for 14 months! Despite being made aware last July that they have the wrong name/number, they still keep on everyday. I get upto 3 voicemails a day even after blocking their number. At first I thought it was a scam, I've had no actual post. Just a bombardment of calls. Absolutely disgusting.

"Very understanding.. not like the others"

As debt collection agencies go, they are by far the best. I wish all my debt was with them. I have been, and still am, having housing problems with my mortgage and they have been so understanding. A 2 minute phone call got the result I needed.. whereas another debt collector the same call took 16 minutes.

"Understanding."

Understanding.