"Two calls, both great service!!"

I've called twice and received quick and great service. Really like these folks. Best customer service experience ever. And a particular applause for technical people being generous and patient... it's a rare thing.

"Love it works very well getting ready…"

Love it works very well getting ready to do my other car

"Good, could be better with some updates"

I have the Compustar alarm with Drone mobile. I have had it about 3 weeks. Installer did a fantastic job. I like the alarm system but there is one notable glitch. I have the T13 remote with Proximity Unlock (enabled) so the doors unlock and alarm is disabled when you approach the car. Love that feature. The system also has Passive Arming which automatically locks the doors after a set time after the vehicle is turned off. Both great features but they create an endless loop of locking/unlocking and chirping the horn if you sit inside your car. These two features don’t work together. Imagine going to a Drive-In movie and your doors lock and unlock over and over and the horn chirping each time! CompuStar support acknowledges the issue but won’t offer any resolution. Secondly, the shock sensor is super sensitive. That’s great and you want it to be sensitive, but thunder sets it off. In another case after I parked, the shock sensor started triggering alerts as I walked away with nothing around the car. On the Drone Mobile phone app and T13 remote menu options, there is no way to adjust sensitivity other than turning the shock sensor off. (Which I’ve had to do to keep from annoying everyone with false positives which cancels the protection). Would I have this installed again? Yes, even with the shortcomings, it provides me with a feeling of having protection.

"T13 Pro not what I expected"

I bought the T13 Pro thinking that the features that were advertised, (Proximity lock, Drive lock & Auto lock) in addition to the remote start & alarm would be included and work. None of the features work other than the remote start & alarm, which could have been purchased as a different bundle at a much lower price. Compustar says the additional features only work with “compatible” vehicles. I have a newer model 5th Gen 4Runner, which from what I now understand is not compatible. I basically paid a lot of extra money just for the LCD remote.

"Paid out the door over 1k for the…"

Paid out the door over 1k for the system. The installer said the auto-lock feature didn't work. I emailed Compustar support asking if this was a known issue or an inept installer. The reply I got was to talk to the installer.

"Nice update to my 11 year old truck"

When Onstar notified me that after December 2022, they'd no longer support my 2011 Chevy Silverado (that is in outstanding condition with low miles) I canceled my membership and looked for a viable alternative. While Compustar doesn't offer automated collision service and support, everything else I really needed is provided. So far, I'm really happy with my choice after 1 month. The DroneMoble app is very helpful as well.

"I think the remote is defective"

I think the remote is defective. I was just given instructions on how to reprogram the system which is something that I am not willing to do as I don't want the remote start feature to stop working. I am not happy with the product as the remotes seem to be very cheaply made. I will just use the original key fob to lock and unlock the doors and hope that the remote feature continues to work. If it fails, I will just buy a different brand of remote starter.

"Evasive"

Evasive. They allways send you to the installer

"Outstanding customer service"

Outstanding customer service, addressed all issues and informed me of additional discounts.

"Passive Arming"

Passive Arming it not work