"Recently purchased some vacuum bags…"

Recently purchased some vacuum bags from Keplin Group. They were delivered quickly, and I was really impressed with how easy they were to use—no hassle at all! The quality is excellent, far more durable than others I’ve tried from different brands in the past. Highly recommend Keplin Group for their reliable products and great service!

"I purchased an electric blanket via…"

I purchased an electric blanket via Amazon which has broken. This company (via Amazon) are refusing to assist me further, because I am outside of their "strict 30 day" no refund policy. This is a faulty good, and to not assist, breaches my consumer rights to repair, replace or refund me. I would be happy with any of the above. I am hopeful this will be resolved, but feel terrible for those who don't know their rights and will be left with a faulty good.

I have had the pleasure of dealing with customer services who have resolved the issue and issued a refund. I am waiting for this to be received but cannot fault their service in dealing with my complaint. Thank you

"Brilliant customer service and product "

Brilliant customer service for providing a video to show how to de-gas my hot water bottle, having misplaced my paperwork that came with the product. Easy to contact over the phone. Love the product - fantastic value for money and much easier/safer than a conventional hot water bottle. Heats up quickly and stays warm for several hours.

"I recently purchased an Electric…"

I recently purchased an Electric blanket from Keplin, but we had an issue with it being faulty. Thankfully the team over there, especially Sam, were able to assist with my issue and provide me with a full refund. They were extremely helpful with this situation.

"Good range of products and great…"

Good range of products and great customer service!

"Terrible company"

Terrible company! Placed order for next day delivery and haven't even been dispatched yet.

"Fantastic customer service"

I had ordered suitcases from Lugg and DPD delivered them to the wrong address. The customer service from Lugg were quick to rectify the problem and come up with solutions. Not only are the suitcases lovely and sturdy (I recommend!), but the customer service at Lugg were fantastic. Thank you Arthur.

"Return policy requires you to send photos"

Return policy was frustrated by requiring a photo and the process was fairly lengthy. In this age of instant returns via Amazon and helpful return forms included by most reputable companies, Keplin Group ask you to send a photo of all the goods even though none were damaged and all in their original packaging.
After my first review, due to the kindly reply, I have re-reviewed as they are obviously trying to go the extra mile to reply.

"Really nice customer support team"

Really nice customer support team, I recommend! Bought some discounted luggage for Black Friday and they were beautiful and good quality !!

"Great customer service."

Great customer service.
I bought some items online but for some reason did not receive a confirmation email. The money was taken out of my account but I had no way of knowing when the items would be delivered. The promised call back was made quickly and we managed to get it resolved along with tracking information.