"Bait and switch. Sketchy salesman"

I had setup an appointment for Tuesday but had another salesman contact me and try to jump the original appointment. The guy who tried to steal the appointment showed up and rushed through everything and pretty much went over zero options. Made agreements that were different that what the contract he sent over. When I asked him about it he basically said it’s standard and is what it is. Originally offered no contract, added sensors and doorbell. I told him I’d talk about it with my wife when he came back and told me it’s now a 12 month contract. When I told him I would think about it, he canceled my agreement. The next day, the original salesman showed up and had zero clue someone else tried to take his work. Robert was super helpful and I ultimately signed up with him as he was upfront with me and actually walked us through everything. Very professional and what I would expect from a company wanting to earn business. Only thing I was super disappointed in was the fact the original guy told me I could get a doorbell and Robert said I’d have to buy more expensive equipment if I wanted it. Not sure why Keith promised it and said I could have it with my existing equipment but Robert said I couldn’t add it. Something is fishy about that and ultimately why I still am not pleased with the service.

"Amazing Customer/Tech Support"

Calling on a Saturday during the holidays I didn’t expect anyone to pickup, but Cortney H., did and she stayed on the call with me troubleshooting every single possibility until she finally helped me identify and resolve the issue with a door sensor. I couldn’t be more grateful! Amazing customer/tech support!

"From scheduling to completion of the…"

From scheduling to completion of the appt was easy. Our technician, Chase, was prompt, courteous, knowledgeable and thorough. When he left we felt that we had a good grip on the system and its features.

"A+++++ Excellent Service"

My installer was courteous, knowledgeable and offered high level customer service.

"I am a Real Estate Agent in Raleigh"

I am a Real Estate Agent in Raleigh, NC.
I connect all new home owners with Rhonda Goodman for home security consultation.
I cannot say enough good things about Rhonda. She is an expert and very knowledgeable with home security and her goal is to always go above and beyond to protect families and homes.
Rhonda’s customer service is second to none and I strongly recommend anyone to go through her for your CPI security needs!

"My first scheduled appointment was…"

My first scheduled appointment was missed due to techs prior appointments running very long. That upset me. But, the rescheduled appointment was great because Pedro was exceptional. Knowledgeable, persistent, patient, professional.

"Pedro was wonderful!"

Pedro, our install tech, was incredible! Loved where he put everything and also love how he explained everything! System is working great!

"Did not get everything installed that…"

Did not get everything installed that we ordered. Installer rated 5 stars, but CPI rated one. The stuff that was not installed was made aware to the salesperson over a week ago and he said it was straightened out, but it wasn’t.

"Ryan Jackson is phenomenal"

Ryan Jackson is phenomenal! Excellent customer service and explained in great detail the functionality/benefits of the system and widgets.

We appreciate everything he did and feel so much more secure while at home and away!

Thanks, CPI & Ryan!

"He showed and did not leave till the…"

He showed and did not leave till the job was complete.