"I've never been to a pawn brokers…"

I've never been to a pawn brokers before. So I had no idea what to do. The shop was clean and inviting, the staff were friendly, patient, and explained everything. I was really impressed. And I would recommend the Wigan branch

"Great reliable quick no hastle."

Great reliable quick no hastle.
Friendly polite.

"Excellent customer service!!"

Excellent customer service!!! They really value their customers and that's what we appreciate! I was served by shoptika in the southall broadway branch, and she was so lovely, made me feel sure about which option I wanted to choose for my gold! And she is all smiles with all this beautiful energy and makes you feel so welcome ☺️ Excellent service 👏 👍 👌 A++++++++++ all round

"customer services are tiptop nice…"

customer services are tiptop nice friendly staff do everything they can to help and there's always a smile when you go in good job yours sincerely mr Peter berry

"Yes I’m liek i need for me kids"

Yes I’m liek i need for me kids

"Gold Items"

I took in a number of items into the store ( Gold ) to be evaluated. Although the store at the time was busy . The H& T employee ( Stacey ) was pleasant ,thorough and explained the process in great detail. She was also ably supported by her manager.

"Great service and advice at Dundee…"

Great service and advice at Dundee store.

"I shop at H&T on a regular basis"

I shop at H&T on a regular basis
I shop at H&T on a regular basis, and have been for the past few years. On 23rd September approximately at 15:20, I went to the Acton store where I know the staff and the manager (Christine). I saw three items I wanted to buy which compromised of a cross, and two B initial pendants.

I then went back a couple of weeks later, as my Mother had passed away, and therefore my Son wanted to treat me with those items. I needed to get a refund back to my original payment method, and then my son would be repurchasing on his card.

However, Christine said “This is not allowed, and she would have to send the items back to the jewellery centre”. I was confused so I asked her “When did this come into effect?”. She looked to her right where her colleague was standing, and asked her, and that colleague said “two years ago”. Surely, as Christine being the manager, she would know the policies and not need to ask her colleague.

On this basis, I left the shop and contacted customer services who were able to raise a complaint. However, H&Ts final response was complete nonsense, and irrelevant to the initial issue I had. They acted as if I wanted to complete a refund, and receive the money onto a different card which wasn’t the case.

The complaint handler (Michelle Oldfield), needs to read customer complaints thoroughly before sending out final responses.
Obviously, Christine has told customer services a very different story to what actually happened instore, to ensure she wouldn’t be held accountable.

No wonder why when I go to H&T stores, all I see is pawnbroking happening and very little physical sale transactions, as most of the associates have no customer service skills and poor enthusiasm along with bad attitude.

"Fantastic Service and Staff"

We visited Kings Lynn's Branch and dealt with Ken. Very very helpful, Fantastic, quick service no waiting about, was very informative telling us about their services. Will definitely use them again.

"Not what they used to be"

Not what they used to be, Too much messing around. They use world pay which is awful..
Got the impression I wasnt wanted as a customer