"Great service and very helpful staff"

Great service and very helpful staff

"Purchased a Breitling Endurance Pro…"

Purchased a Breitling Endurance Pro from
Toni at the Welling branch. She was professional and made the transaction very smooth.
Pleasure to do business.

"Management Call endy he’s very bad…"

Management Call endy he’s very bad person he chatted in double money for the seven days he changed my contract self basically basically have a contract 28 days and I’m coming to pick up my goods seven days and he’s renew my contact charge me double money is like stealing the money this company is rubbish. I’m not talking about the people is working there in the shop but the manager I don’t know who give you position is like donkey.

"Efficient service and realistic price"

Efficient service and realistic price, charming staff.

"Rachel Leigh store Best Staff"

Just wanted to thank Rachel from Leigh store for her amazing customer service skills. I keep forgetting to do so and she is the most understanding, genuine and just a lovely person who goes above and beyond. Thanks Rach you've made it possible for me to face the reality and come out with a solution.

"Friendly and fast service"

Friendly and fast service. Thank you seller

"Great service at little Bolton branch "

Went in for my first Pawnbroking loan. Alix served me and while she was new and in training. She did everything perfectly explained all the details perfectly to me and was friendly and chatty.

"AVOID! Ripping Off Customers with Insulting Offers"

I contacted H&T regarding the valuation of my 18ct, 11g gold ring. Despite providing all necessary details, they offered an estimated sum of just £375—a disgraceful 60% of the spot price and 35% less than all reputable pawnbrokers, who typically offer a minimum of £550 for similar items.

This blatant undervaluation feels like an attempt to con customers out of money by exploiting those who might not know the true worth of their possessions. Their business practices are completely unethical, prioritizing profit over fairness.

Avoid H&T at all costs and take your valuables to a trustworthy pawnbroker instead. You deserve better than this!

"Staff at holloway branch were so helpful"

Staff at holloway branch were so helpful I got what I wanted and walked out a happy man for xmas 🤗 will recomend to friends and family.

"Double charge - Compensation - Beyond Parody"

This is an onmnishambles
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Summary: H&T double charged me, had to wait 5 days to get the money back in my account, asked for compensation, was refused
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After my last TP review they asked me to contact their complaints dept, THEY HAVE BLOCKED MY EMAIL ADDRESS SO I CAN'T CONTACT THEM!!

So I contacted other email accounts:

shoponline sccountco.uk said they would forward this to someone. No contact from anyone

info account asked me to call them, at 12:20 on 9/1/2025 I did and and was told that someone would be in touch within an hour, 9 hours later - nothing

I contacted complaints using alternative email addresses and have heard nothing

They are doing their best to get rid of me so I don't get £20 compensation, I am going nowhere and I think £20 is an insult now