"In early January 2025 I"

In early January 2025 I
decided to sell two
Britania coins. I phoned
H&T and 1I was offered
£920 per coin. I informed
the shop assistant that
EVERY responsible gold
dealer in the UK was
offering £2,230 per coin. I
asked why H&T
pawnbrokers were trying
to con me out of £2620
on a single transaction
The shop assistant
replied, "That's our
company policy". I
emailed H&T
pawnbrokers head office
and I received a reply stating, everything I was
told was correct. I written
back, 'is it your company
policy to pay 40% of the
going exchange rate for
scrap gold (bullion price)
instead of paying what
the gold is worth? They
didn't respond. Be very,
very careful if you are
considering using this
company. Remember,
their company policy is to
rob you of as much as
they can. Since then, H&T pawnbrokers have sent me a responce, it states:- Based on the above findings we do not uphold your complaint. Yet the reply on-line says, Please give us more information so we can look into this. They are con merchants.

"Very knowledgeable staff"

Very knowledgeable staff, friendly and fast, Great experience.

"Shocking"

Shocking. Took a watch in for valuation in Woolwich and was offered under 20% of its value. Really recommend going elsewhere. Complete waste of my time and a blatant attempt to rip me off.

"Fake Gold Coin!!"

Fake gold coin!!

I recently purchased and received a 1/10 gold coin from their online store. I also bought a sigma pmv machine over Christmas, just in time it seems. I tested the coin multiple times comparing it with a full oz version and It tested negative on every try. I contacted H&T online who suggested bringing it to a branch to let them file it down. But if it was real I'd have a damaged coin and as its bullion I'd have to keep it. I refused that option and after negotiation was offered the option to post the coin back via special delivery. I did this and was shocked that I'd received a refund by the next day with no explanation or apology. I appreciate the fact I was refunded but with no reply? I can only then assume it was a fake cpin as the machine had indicated. I feel this was poor customer service although the lady who answered the phone was polite. To not even acknowledge receipt or apologise after id sent the coin back is unbelievable and I feel extremely unvalued as a customer. This definitely justified buying the sigma machine and i was a loyal customer but will be very wary of making any future purchases from them.

Thanks for your reply but I will use your online customer portal to enter my details for security and data protection reasons.

"I tried to attend an interview in the…"

I tried to attend an interview in the Harrow on the hill branch, where the employees were visibly rude.
The manager Sean told me to give him 2 seconds and I said ok, then he proceeded to laugh around with the other colleagues and make me wait 30 minutes! Very unprofessional service to work with let alone use.

"Happy January "

January Squeeze, that’s how it felt, just before I was able to pawn my bracelet. A lovely lady by the name of Felicia, in the Woolwich Branch helped me when I thought I would have to spend a lot of money getting my jewellery. She explained the exact process and that they are there to help. Thank you to all at the Woolwich store, especially Felicia ☺️

"I had a fantastic visit at the welling…"

I had a fantastic visit at the welling store. I went in to get a price for a old charm bracelet and necklace. Tony was extremely helpfull friendly and knowledgeable she made my visit a excellent experience. I will be returning again a lovely branch with great staff.

"I had a wonderful experience from start…"

I had a wonderful experience from start to finish. The team was incredibly welcoming, making me feel confident and well taken care of. Special thanks to Clara and Raj for their outstanding service!

"Be careful guys I purchased 2 items and…"

Be careful guys I purchased 2 items and they never sent the gold bar and just made up aload crap that it's coming elsewhere obviously part of the con here! I see many of them available in chatham branch then went online to do it. All part of the scam I guess but I'm glad I paid with PayPal because they will return my money! I've left many negative reviews for this business! No clarity what so ever! Called and they just said same old crap.

"Brilliant service"

Brilliant service, recommend 👍💪