"Fantastic staff in erdington"

Fantastic staff in erdington, very pleasant and helpful, never visited the shop before and they made me feel very welcome and at ease 😀

"Great personal service"

Great personal service. Kind and made me feel at ease. Professional team.

"Really friendly helpful staff explain…"

Really friendly helpful staff explain everything fully

"Very professional"

Very professional. Have previously purchased watches from H and T, which have always been positive, but completed my latest transaction with Alexander in the Swansea store and I must say, he was outstanding. Great employee, very polite, knowledgeable and professional. Very pleased with my latest purchase and would like to convey my thanks. Regards, A. V. Flay

"Friendly staff so helpful I am…"

Friendly staff so helpful I am severely disabled and they were very understanding took ther time for me very patient with me cos of breathing difficulties would definitely recommend 👌 these well done 👏 to the lady who served me thankyou for all your help much appreciated 👏 💐 xxx I visited the stockton on tees store always a friendly smile when entering the store thankyou again xxx

"Great Service "

First time in his shop, Absolutely Brilliant service by Parthee.
Would recommend this Bletchley Store ...
Definitely will be back .

"Poor customer support "

After being a customer for 7 maybe 8 years the county rd shop in Liverpool showed me just what they think about long standing customers! Now I was told I could make easy payments via their app however after trying a number of times even with the help of their customer relations frankly it was a waste of time! The vendor H&T refused to accept payment although my card wasn’t a problem when I used it in store so to save me time and expense and travelling on four buses each time I wanted to make a payment after all it’s not my fault their app is useless so I asked for my item to be transferred to a near by store I didn’t realise greed came before a customers inconvenience I’ve never known in all my years using H&T
That they would disregard my loyalty and be more interested in shop profits! So now not only have they lost my custom
But I would not recommend them to anyone else! I’m not interested in hollow words of excuses or half a complaint answered as promised here’s my response to your lax a daisy attitude
And uncaring mentality I don’t think much of your customers relations either
But I do thank your shop manager from the Liverpool city centre! Tracy she was helpful in my moment of stress and anxiety! This is how you’re supposed to help customers! But you can be sure as a company I want nothing else to do with you! Well done H&T

"Leah was amazing ,straight forward…"

Leah was amazing ,straight forward transaction and she explained everything in details

"Refund not given, poor service and bad experience "

I placed 2 orders for view in store, unfortunately the other item was currently on transit when I placed the order and was been sold, my £25 was not refunded at this stage. When the other item was delivered to the store for me to view, I did not like it and I was immediately refunded. I asked the manager about the refund for the other item and I was told that it will going to be refunded. As I was the store already and asked the manager about the other item online that I am interested with, I was told to order it and addressed it to that store so that he can give me further discount and the deposit for the other item will be deducted as well but did not clarify that I should order it as View in store instead of buying it online. 5 business days later, the item was delivered, the manager and no one in the store is trained to adjust the watch links so that I can use it straight away. I mentioned again the £25 deposit that hasn’t refunded yet and he said that he will look into it and took the order and VIS number. I then received an email that the refund was been action on 30/01/25 while the deposit I paid left my account on 03/02/25. I am traumatised by the experience H&T has given me considering that it is my first time to do business with them.

"Beware of all H&T stores as their…"

Beware of all H&T stores as their prices for buying gold are completely different. I called three stores in Surrey and was quoted £803 - £1120 for the same amount of gold which is quite concerning.