"amazing party for my daughter"

amazing party for my daughter
my daughter and her friends had great time
they enjoyed alot
danielle was great and answered all my questions
z was great party host very friendly and always smiling

would book again
highly recamanded

"N was fab"

N was fab. The girls all had a ball. Thank you so much . The girls were all really engaged and giggling all the time. Xx

"Absolutely Awful - avoid avoid avoid!"

Booked for my daughter's 11th birthday. When we booked we were told we would get the following.

Unicorn room and spa decor
Spa Robes & Head wraps
Unicorn Iridescent Jelly Pedicures
Shimmer Arm Lotion
Shimmer Foot Lotion
Finger Nail Paint
Toe Nail Paint
Unicorn Nail Art
Pin The Horn on the Unicorn Game
Unicorn Pinata
Photos in front of our Unicorn Backdrop

What we actually got was the normal spa decor (dirty and tacky fun fur blankets) with 2 unicorn cushions - no other unicorn decor, robes (again dirty and very old with sweet wrappers from previous parties in the pockets!) but no head wraps, 5 minutes in a foot spa but no pedicure, arm lotion (not shimmery), no foot lotion, plain nail varnish on fingers and toes but no nail art, eye shadow and a bit of coloured spray in their hair. There were no games, no photos or unicorn backdrop and definitely no Pinata!

The host went after 1.5 hours (we had paid for 2.5) so we ended up having to entertain the girls. I have tried to resolve this with the company but they don't respond to my emails or answer the phone. Interestingly they were very efficient when taking by booking and money! One star is too much for them.

Update 01/11 - Following the response from Grumpy but Gorgeous below I have emailed Danielle at the address suggested (which is the same person and address we have already emailed multiple times without success), pointing out that the text of this review is copied from our original email complaint so it should be immediately clear who I am and which party i am referring to but giving her those details anyway. I will update this review if I get a further response from her

05/11 - still no response despite the promises from Grumpy but gorgeous below. My email hasn’t even been acknowledged.

11/05 Still waiting !

"I am so glad I found you guys"

I am so glad I found you guys. Booked a last minute party and it was fantastic! The girls can't stop talking about it. Amazing party host and service. Highly recommended!

"Jessica's 8th Birthday party"

Amazing party hosted by N & E from Grumpy but Gorgeous. This was the best party ever ........ According to my 8 year daughter. Thank you so much for a truly brilliant afternoon. Would highly recommend.

"WARNING WARNING WARNING"

Just an update I still haven't received a refund from GBG and they are avoiding my emails, calls.

02/11/2017

I just had a response from gbg saying they have no record of my name nor my details of the party appointment.
However I have abbey receipt for my deposit plus a bank record of payment paid to gbg plus emails that have been sent and received by gbg.

So gbg can send all the review replies they want trust pilot has also seen the receipt of payment as gbg tried to get my reviews removed stating that I have never had any business with them. However because I had proof gbg were not able to remove my review.

"Shocking!"

I booked this company back in June for my daughter's 13th birthday party which should have taken place on Sunday.I called them on Saturday to confirm everything was ok to be told that no we can't do that time anymore, which should have been 2.00pm, the lady said that she could do a party at 11.00 am instead I said told her that this was unacceptable as I had people travelling and that I had other things booked. She said she was sorry but that was all she could offer. I was so upset that such a special day for us all was going to be ruined. I said that I would see if I could get every one there at 11.00 and I would get back to her and her reply to that was, I will be here waiting for your call. I managed to re- arrange everything and called her back numerous times and she wouldn't answer the call. Later that evening she did call me back, I advised her that it was too late and that I wanted my deposit back, she asked me to email me her my account details and she would process the refund, I'm still waiting! I have sent several emails and called numerous times but nothing. I really wished that I had read the reviews beforehand as it appears I am yet another innocent person that has fallen victim to this company.I have emailed the company and asked for my GBG-INV but they have not responded,but I can provide the booking confirmation if needed.

"I booked a Unicorn Spa Party for my 9 …"

I booked a Unicorn Spa Party for my 9 year old daughter and 11 friends. We were promised 2 hosts and only one turned up. She had no rapport with the kids. They promised a Piñata, Chocolate Fountain, Games, Decor, Photos... none of which happened. They now refuse to answer my calls and emails. I had to pay up front and so have no recourse. I am now going to take legal action. I don't know how they can run such a shoddy business which only serves to disappoint children. Shocking!!!!

"No show, No call, No answer!"

This is a warning to fellow parents and anyone. For us, it was too late.
Did not turn up! 10 years olds birthday ruined.
Looks like they were busy NOT attending parties they have taken deposits for at weekend as well as being busy trying to keep the bad reviews at bay on here.
Off to try and retrieve my deposit (good luck everyone)

"Very disappointing"

Very disappointing. Party was supposed to be 2.5 hours. Lady started packing her stuff after only 1 hour and 15 minutes. She spend less than 7.5 minute per girl for massage and nails. We booked platinum but didn't get the platinum package. No respond to our complaints. No photo's, no nail art, no tattoos, no games. Very, very boring party.