"Good bookie"

No problem. The site is pretty simple but works well. In the end they banned me as an unprofitable customer but they did it in a fair and considerate manner.

"Urgent: Warning - Unethical Practices at Geoff Banks"

Dear Trustpilot Community,

I hope this message reaches you in good health. Today, I feel compelled to share a concerning experience I recently had with Geoff Banks.

At 17:35:23, I placed a bet at odds of 7.5. However, when attempting a similar bet at 19:26:53, it was unexpectedly rejected. Seeking clarification, I called their designated number for larger wagers. To my disbelief, the representative not only refused to honor the displayed odds of 7.5 but also abruptly hung up during our conversation.

Following this, I received an email at 20:26, claiming a "palpable error" on their part. The email presented two options, both unfairly favoring the house, and to add insult to injury, they unilaterally changed my initially accepted bet from 7.5 to 4.00 without consent.

These actions underscore Geoff Banks' disregard for fair play, transparency, and customer trust. I believe it is crucial to bring attention to such unethical practices, and I kindly request your assistance in sharing my detailed experience on the Trustpilot website.

Thank you for your attention and support in exposing these concerning practices.

Sincerely,
Joshua

"Awful site"

Awful site , Geoff promotes how he’s the best bookie on Twitter but restricts accounts within 10 bets how this guys are still a site is beyond me absolute joke avoid this site at all costs

"Positive to negative"

3 years ago I left a positive review on this very firm - it’s still there. Now sadly, to offset, I feel like I’ve been a bit conned.

Used to be a regular, got into the habit of using another bookie and recently gave GB another go. Paid deposit by PayPal. Won a few quid (chump change, relatively speaking) and was told I can’t get paid out by PayPal.

What was annoying and disrespectful was when I asked this question, I got a one word reply - “No” - rather curt - or outright unprofessional. Section 6.12 of their own terms refers to PayPal withdrawals! So which is it? It’s also pretty routine anti-money laundering policy where most business would return/refund money by the same payment method as which they received.

Very disappointed and evidently going to have to pursue elsewhere to get the winnings paid.

As a side note in the interests of being constructive - is this something GB can look at? Literally 100s of betting providers do PayPal withdrawals, virtually all of them actually. It’s something that they could offer and is the specific reason why I’d no longer be a customer. And getting the customer service guys to use actual sentences in customer correspondence would be nice, but mountains and molehills as they say…

"I'm giving 3 stars as the customer…"

I'm giving 3 stars as the customer service seems quite good. I'm not sure how a site can take an over payment when you have a deposit limit, but am still waiting on the money to be returned to my account. I will update this as and when it happens. 18/11/23, the money owed was paid back a few hours later so no issues with this site at all, the company is a genuine bookmaker based in the UK and is very simple to navigate, and there is no casino so no distractions from sports betting.

"Taken £100 deposit of my balance but not refunded"

Site is okay and payout time is within 24 hours so no complaint there.
My problem is I made two quick deposits of £100 as I'd meant to deposit £200. My balance showed £200 for a moment then reduced to £100 without placing any bets. I've emailed support with evidence of this and no reply.

This has now been rectified and apologised for the delay so have updated score.

"VERY dishonest company with an awful…"

VERY dishonest company with an awful website. Showing different odds on their site as what they will pay out at. They literally took winnings off me after my horse won. DO NOT bet with them, there are MUCH better companies out there.

"Rating boost!!"

Hopefully this review can boost the rating a little. One of my bets was settled as a ‘loser’ when it had clearly one. My first thought was oh no another company trying their luck. Bet was updated the next day followed by an email apologising profusely. I’ve made three withdrawals which have been credited no less than 24 hours later. No troubles whatsoever!!

"Horrendous in every aspect. Crooks!"

I have an account with pretty much every single bookmaker and GB are hands down THE WORST in every single aspect. Appalling customer service; account restricted after a single day of betting, and a winning bet placed at 7/1 they say was a 'palpable error' and will only pay me at 7/2. Ive now had to escalate this to IBAS as they refuse to pay out. Be warned; and go elsewhere! Never use these crooks !

"Hopeless"

Had heard some good things about these guys. I signed up for an account and deposited but wasn't able to put on a single bet. Any time I tried, there was an error message. Customer services were hopeless and just told me to reduce my stakes and try again. Even trying to put low value bets on low odds horses - same error message. Asked customer services for any other ideas and they ignored my email.

Withdrew my money, moved on. Wouldn't suggest wasting your time with this site.