"Amateurs"

Takes forever to see a deposit actually show on your account. Takes ages for them to settle winning bets. Most of the time you cannot access your transaction history. Have missed out on other winning bets whilst waiting for deposit etc to show. Apart from that..... first class!!!!

"Friendly But Appalling"

Used This website for 1week. Had a win, not massive one and saw my account restricted to pittance.

Openly told me on the phone that there is no need for explanation but due to the fact I was winning this was what they was going to do.

The people were very friendly in doing this so i cannot fault the service, but its openly poor poor practice.

Having done my research this seems common theme for this site. And it needs to be avoided.

"Childish Man"

Good bookmaker as long as you dont slightly criticise him on twitter because if you do he will have his office restrict your account to sp within the hour think lockdown has got to him plenty better

"Don’t know who these fools are saying…"

Don’t know who these fools are saying it’s a good site, obviously staff for the company,
When you deposit it more often than not takes ages to show in your account, so if you want to bet on something you have to deposit 15-20 minutes before the event otherwise you probably haven’t got to make your bet.
The site constantly freezes, frustrating you immensely as your trying to place a bet and it just sits in idle mode.
One of there staff members ho wrote a review on here said great prices ? There certainly not, most football prices are shocking compared to others, and another member of staff wrote about best odds guaranteed, well I found out costly that best odds guaranteed only applies to singles only , I did a lucky 31 got 3 winners and took the supposed Best Odds, but it didn’t apply to multiple bets , costing a decent amount, all other sites pay best odds on everything.
I’ve had enough of this poor site and asked for my account to be closed, so many better choices out there , why waste time here.

"good sign up offer but like rest of the…"

good sign up offer but like rest of the bookies limit you to pennies if you win a bet or two

"My advice is to steer well clear of Geoff Banks"

I had a nightmare experience with this shower last year regarding the withholding of winnings. I won't go through all of the details as it would take several hours to write up, but suffice to say Geoff Banks tried everything in their power to stop me from withdrawing legitimate betting winnings.

They accused me of money laundering, of using third party funding (though they were more than delighted to take deposits without fuss), and had I not threatened to take them to court, they would have stolen my winnings.

All of the accusations they made were totally absurd and utterly baseless, and in a way I wish they had refused to pay so that I could have humiliated them in court, but alas, they relented eventually as I knew they would.

I do wonder often how operators like Geoff Banks continue to get away with abusing anti money laundering legislation in an attempt to deny legitimate winnings.

My advice to anyone stuck in the same situation as I was - DO NOT bother with IBAS or the UKGC. If you have legitimate winnings which are being deliberately withheld, threaten to take them to court via the Government MCOL site. Like most bullies, they'll relent, as they did in my case.

They also make a ridiculous claim stating that they don't restrict accounts without giving bettors a 'fair crack of the whip'. Really? My account was restricted less than half way through their welcome offer promo. Because I had the brass neck to actually accumulate some winnings.....well, Geoff banks would never stand for that.

As ever, I also urge people to do their own research about Geoff Banks.

**EDIT in reply to Geoff Banks**

Thank you for your kind words of advice regarding my gambling habits and the remarks you made about my other reviews. I'm so happy to receive your seal of approval.

"2. This would be your 13th complaint on trust pilot about bookmaking firms. None of which meet your exacting standards. All are described as 'crooks and fraudsters' "

I doubt there's anyone more qualified to discuss these issues than Geoff Banks :)

"Perhaps gambling isn't for you"

Bit like you and integrity :)

"Excellent Service"

Top company and very helpful. An error was made and after one email and 5 minutes later, it was all corrected for when I next logged on.
Couldn’t recommend Geoff Banks enough! 5*

"Website does not function properly"

Could have been good but unfortunately their website has now cost me two winning bets due to it not functioning properly. Deposits do not come through for hours at night and markets are not settled for hours either.

Worse still is the website has actually placed bets for me which are completely different from what I selected. If you go to their basketball games and try and see what the numbers for the totals are you can't actually see them. You have to click on the bets to see the totals, it's completely misleading at best and very dodgy at worst. In the mobile site you cannot actually even place these bets at all, they just are not there.

If you want people to use your site at night they should employ someone to deal with any problems, they obviously don't. I tried to get in touch but ultimately they are refusing to pay out on a bet I tried to make. I have since shut my account with them as I am tired of constantly having to email to get deposits credited and missing out on winning bets. Also slightly concerned their website will place another wrong bet and cost me money.

All the "exceptional customer service" and "paying out with a smile" stuff is obviously lies.

*Edit to reply to their message*

1. My account was funded. Money had come out my bank account, you had my money but your terrible website had not credited it to my balance so that is nonsense.

2. I have never used the textabet service, that is a lie. I am not sure if that is a deliberate lie or a mistake.

3. What does length of US sports have to do with anything ?

4. I did raise the issue of the wrong bet being placed in an email and it was cancelled. The wrong bet I placed was actually a winner but obviously as I did not want the bet placed I am not bothered about that. As said previously the reason for this is likely your terribly unresponsive website. I had emailed in the past trying to explain how your site does not display basketball totals at all but you don't seem to care.

5. Why is my account still open when I emailed support and asked for it to be closed ? I also never received a response to this email, being ignored on purpose perhaps ?

6. Still waiting on my most recent withdrawl. Hopefully that will credit tonight but we'll see I guess.

"Good friendly company"

Always very efficient and helpful in terms of customer service. Offer good promotions including best odds guaranteed and loyalty schemes.

"Great alternative to the high street…"

Great alternative to the high street bookies. Plenty of choice on sports and markets. Great support from the office too. Download the app, give it a go!! -LBO9