"Received the accounting power renewal…"

Received the accounting power renewal and the price increased 33% vs. last year. The year before, 2019 to 2020, the increase was 20%. Spoke to Carol Buckman (sp) and the only explanation was that they made significant enhancements! The software is adequate for the small number of clients I service but the price is excessive and unreasonably expensive for my small firm.

"OWN YOUR MISTAKES"

Don't mess with payroll!

AW failed to execute payroll transfers correctly and, rather than researching the issue on behalf of the affected employees, falsely claimed that the money had been sent. Even went as far as sending an invalid confirmation that my wife's pay had been funded when it had not.

Mistake #1 was blowing a payroll funding transaction for all the employees. Serious but forgivable.

Mistake #2 was not researching into their error and asking my wife to research why none of the employees across multiple banks had been paid. Serious and UNFORGIVABLE.

Mistake #3 - Thinking its OK once it is (presumably) corrected. This was the first payroll for a new payroll service and they have been unfairly tarnished by the clowns at AW who told them it was processed when it wasn't!!

"Highest congratulations to you and your…"

Highest congratulations to you and your company. Your staffs, especially Ms. Cindy Odell are extremely pleasant, patient and accommodating in helping me and taking the time, to choose the right course to Solve my issues. Ms. Odell took the time to listen to our needs and to suggest to best course of action and solve all issues I had. Ms. Odell fine service, friendliness and the effort, which no money can buy, are well appreciated. She shows the company philosophy “To please and satisfy the Customer”.

"Excellent Billing/Purchase support!"

I'd like to take this opportunity to mention the great job Carol Buckman has done in assisting my company with annual billing questions and issues. Carol was very pro-active and made sure to contact me at key points in the year to make sure I was able to take advantage of leveraging existing credits on my account and advised me on checks usage and purchasing questions.
Carol has been super-helpful in our helping us to navigate our new partnership with Accountants World and Payroll Relief.

"Small CPA with two offices"

Small CPA with two offices. Payroll relief and accounting are very good. Strong support. Nimble product. Payroll profitability way up. QB is looking to replace the accountant and CPA, while offering weak support. This is GREAT alternative!

"Carol B"

Carol B, our Practice Development Consultant, went out of her way to help me today! Thanks so much for your quick reply, follow up and ultimately the solution to my concern. You are a true asset to the Accountants World team.

"No so great"

Their accounting software, AccountingPower, is buggy. The product is poorly supported. Bank reconciliations become unreconciled, software allows broken journal entries to occur, software allows you to make a journal entry where debits don't equal credits, reporting is limited. There are some good features, but they are over-powered by the bad.

"Payroll relief support is terrible"

We have had an issue with W2s not calculating correctly for over two weeks now. Support finally returned my phone call today to let me know it was fixed, which it was not. I left a message for the supervisor this morning and am still waiting on a return phone call. I now have to prepare the W2s/W3s in another program instead of wasting anymore time on the "support team." Our firm will be searching for a new payroll software this year.

"Accountants World Helping Our Firm Grow"

Cindy, in the billing department at Accountants World, was very helpful in guiding me to answer all my questions on the Payroll Relief payroll platform related to billing and purchasing additional services to help my business grow in year 2020.

"Just completed a phone call with Cindy"

Just completed a phone call with Cindy. She was very helpful and helping me resolve my situation