"All the team at Jim’s are very friendly…"

All the team at Jim’s are very friendly and helpful with a great choice of products. My floors were laid beautifully in a timely manner. I am so pleased with our floors and would throughly recommend Jim’s to friends and family.

"Fabulous choice of carpets"

Fabulous choice of carpets, LVF, Laminate and wood flooring.
Amazing customer service and prices are good value. Have used this company on several occasions and would highly recommend. I personally wouldn't go anywhere else for my flooring now as the customer service was excellent ***** Thankyou Sharon

"Excellent service"

Excellent service, professional, patient and was very attentive to my needs. Did the whole house with LVT.

"Stairway and landing carpet"

Simon at Jim’s carpets was friendly, helpful and advised me to choose my carpet for my hallway.
I was kept up to date on delivery and fitting times. I can recommend Jim’s carpets wholeheartedly.

"Dreadful experience all round"

Dreadful experience all round, Laminate flooring was seconds as colour match totally wrong, fitter was not experienced ..awful, customer service non existing , take advice and go elsewhere to avoid disappointment , quick to take your hard earned money.

Update ..Now the Company are saying it was my fault ..total Lies again and again ..Awful Company.

"Great Service and range of products"

Simon at Jim's carpets is very knowledgeable and provided helpful advice to make our selection of bedroom flooring. The sales process is straight-forward and not at all pushy.

The flooring was delivered and fitted when advised. A special shout out to the fitters, who went the extra mile changing the beading at the last minute.

"Go elsewhere"

Go elsewhere, honestly the whole experience has been awful.
From taking the money for the original carpet before it was even checked that it was in stock. Then having to change the carpet to receive one before Christmas to something that I didn’t really want. To then the carpet fitter coming out to fit the carpet and there wasn’t enough carpet. Caused by the guy that came out to measure the carpet at the beginning measuring completely wrong. When the new carpet was re ordered their fitter couldn’t fit the carpet before Christmas and there was no other fitter that they could find. I very much doubt any effort was put into finding a carpet fitter.
I then had to spend a day ringing around to get a carpet fitter before Christmas, which I managed to do. When it came to delivering the carpet no underlay or grips were delivered which were paid for, I had to contact them again to resolve this. When it came to fitting my carpet on the 22nd December, my carpet fitter explained to me there was not enough carpet for the rooms I wanted, I saw this with my own eyes, the carpet was laid out and measured in front of me and as it was a pattern it could not have been fitted any other way. I called the office right away to be told that there was nothing that could be done now until January, so I had no choice but to have my carpet fitters fit the carpet that they could as it was Christmas in a matter of days, this leaving me one room short.
After chasing in January I am now told that there is nothing that can be done and that they have measured correctly and that it is my carpet fitters fault. Hard to believe when they had measured it wrong in the first place don't you think. I am now left with a room uncarpeted and hundreds of pounds out of pocket as I'm having to find the exact same carpet (obviously from another supplier). No help from them, no I am sorry for all the problems. Nothing.
I would go elsewhere. A solution could have been reached, if customer service was important to them, but I guess it is not. Also this is the first review I have ever written, this is how strongly I feel regarding my experience.

"Brilliant 👍"

Excellent communication and customer service today with Simon at Jim's Carpets. He managed to sort out my problem super quick and without a fuss 5⭐ from me !!
Sharon Barker

"Relyon latex pillows"

My Relyon latex pillow I ordered on Amazon came from Jim’s carpets in Leeds which surprised me. I ordered one which arrived and was so pleased it looked exactly like the original Dunlopillow so ordered a second one which is the same white latex with no chemical smell unlike ones I ordered from another company which were very grey in colour and smelt very strongly of chemicals. I was delighted with the pillows from Jim’s carpets. It surprised me who the seller was.

"Fantastic customer service"

Recently bought carpets for stairs/landing/loft. We are really happy with them and found the customer service to be excellent. Sharon was friendly, knowledgeable and patient. I found the choice daunting but she talked us through the options and we were able to take sample books home. We changed our mind after ordering and our amendments were accommodated with no fuss. This is the second time we have used Jim’s and would definitely recommend. Thank you!