"Excellent service even in the Midst of Pandemic chaos"

This was an excellent service against all the odds of this pandemic period. It was a difficult time with several cancellations by airlines but the team tried their very best to ensure that I got a confirmed flight.

"I had chat with Mason about my online ticket."

I had chat with Mason about my online ticket, it was been wonderful chat and very helpful. very positivity conversation and good convince person.
thank you, Mason...

"Reply to my previous review response"

Reply to my previous review response. Been told they are still awaiting for my refund to be processed. This I know to be a lie. Cathey Pacific has told me personally this company have had my money the past two months. Yet I am being told they do not have it. This is because they apparently buy from a third party company. This is not something they tell you upon purchasing your tickets. Either way I purchased my tickets through flight office. They took my money and they need to refund me my money. Yet everytime I call I get told they need three days to just investigate and I will get a call back. This never happens, I have to chase them up and am still yet to receive my money almost four months later.