"Great car hire experience - no issues "

Car as requested. No hard sale for additional insurance. Great reception team and quick transfer and book in. Hired car for nearly 5 weeks and no issues. Certainly would recommend the company and would use again.

"Check the excess"

Great service, but feel it’s better to book direct rather than a 3rd party. Even tho we had paid for full insurance with Bookings.com, we were told the excess was so much more than if we had just booked direct. Ended up paying an excess waiver with them. Also car had window screen crack, we changed it and upgraded car.

"Excellent Service"

Very reliable service, had a good experience with their service right from the pick up from airport in shuttle bus to car rental place back to drop point to airport.

"Great service"

Great service - shuttle from the airport took 5 mins. Promptly given immaculate car with great AC, which was essential in Cairns. Drop off and returned by shuttle to airport. Quick no waiting around !!!

"Smooth process"

Every process from booking the vehicle, the shuttle from the airport and collecting the vehicle went smoothly and quickly. Friendly, helpful staff and we were happy with the vehicle that we were given.

"As always the staff were very…"

As always the staff were very professional and very helpful.

"I booked a rental through Booking.com…"

I booked a rental through Booking.com and paid the full amount of $1,188 for 23 days. However, the East coast car rentals refused to provide the car or issue a refund because I returned the previous car 3–4 days late. Booking.com also stated that a refund is not possible.

13.01.2025
Thank you for your response. I would like to address a concern regarding the inconsistency in your actions. After I returned the vehicle, I was informed that I had been blacklisted in your system, and you refused to honor a booking made via Booking.com. However, a few days later, I made a booking directly through your website, and a vehicle was provided to me without issue.

This discrepancy raises questions about the application of your policies. Could you please clarify how such an inconsistency occurred and provide an explanation for the differing treatment of bookings?

17.01.2025
Thank you for getting back to me. I really appreciate that you provided the car again with a $500 deposit when I booked directly through your website. However, I feel the same approach should have been taken when I booked through Booking.com. As someone who’s been a customer for a long time, losing $1,188 feels really unfair. Don’t you think this could have been handled better?

"Very easy to deal with"

Very easy to deal with. They run a very efficient business, pick up and drop off was a breeze. Happy helpful staff. Would defo use again.

"Great experience all round "

Easy to use Web site. Competitive prices. Friendly counter staff (Gold Coast Airport location) and easy collection/return of vehicle. We will def use again.

"Brand new car…"

Brand new car was ready before scheduled time. Road assistance was ready to give helpful advice in case of questions.